Administrative Support Associate at Snap-on, Crystal Lake, IL
Administrative Support Associate at Snap-on in Crystal Lake, IL. Contract. $20.5 an hour. Apply with swipeandhired.
Snap-on’s Customer Care Center is currently hiring Administrative Support Associates in the Crystal Lake Contact Center. S uccessful candidates will be responsible for overseeing the accounting processes related to franchisee statements, ensuring accuracy, compliance, and timely reporting. This role requires a thorough understanding of accounting principles, excellent communication skills, and the ability to collaborate effectively with internal and external stakeholders. We offer competitive pay, full benefits, and a great work/life balance. This role will be based in the Crystal Lake Contact Center.
Benefits and Perks
- Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
- Employee Assistance Program
- Full medical with options for Dental and Vision
- 401k with company match
- Employee Stock Purchase Program
- Employee Purchase Program
- Pension
- Ability to bid on other shifts based on job performance
- Annual raises and bonuses (dependent on profitability of the business)
- Hourly rate starting at $20.50
Responsibilities
- Assist franchisees with weekly statements, ensuring accuracy, identifying discrepancies or inconsistencies, and resolving them in a timely manner.
- Collaborate with franchisees and internal stakeholders to address any accounting-related inquiries or issues, providing guidance and support as needed.
- Prepare and process manual and automated transactions including but not limited to payments, misc. transactions, purchase credits.
- Assist in the development and implementation of standard operating procedures, accounting policies, and controls to improve efficiency and mitigate risk.
- Stay informed about changes in accounting regulations and standards relevant to franchise operations, ensuring compliance and timely implementation.
- Collaborate with cross-functional teams, including operations, legal, and compliance, to support franchise-related initiatives and projects.
- Reconcile banking transactions and accounting ledgers.
- Record all inbound contacts and manage open cases through the CRM system.
- Assist other employees with productivity transaction research when applicable.
- Meet or exceed individual department metrics.
- Leverage RCI tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
- All other duties assigned by management.
Qualifications
- Minimum 2 years administrative experience
- Minimum Accounting Certification or Associate’s Degree or equivalent. Bachelor’s degree preferred.
- Intermediate Excel Skills or higher required
- Understanding of accounting principles and practices, with knowledge of GAAP and relevant regulatory requirements.
- Experience working with franchise operations preferred.
- Strong problem-solving skills and the ability to identify and resolve issues proactively.
- Excellent analytical skills and attention to detail, with the ability to review and analyze complex financial data.
- Strong communication skills, both verbal and written, with the ability to effectively interact with internal and external stakeholders.
- High level of integrity and professionalism, with a commitment to maintaining confidentiality and upholding ethical standards.
- Flexible in daily activities, change priorities and coordinate multiple tasks.
- Ability to use a wide range of procedures & analyze situations to determine what action should be taken within limits of standard practice.
Snap-on is a government contractor covered by the Federal Drug-Free Workplace Act. As such, all applicants who receive an offer of employment will be required to pass a drug screen and background check post offer.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran