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Assistant General Manager - Cafe New Venue Opening New York at Tao Group Hospitality, New York, NY

Assistant General Manager - Cafe New Venue Opening New York at Tao Group Hospitality in New York, NY. Est. up to $100k. Apply with swipeandhired.

Now hiring for a new Tao Group Hospitality concept coming to a five-star hotel on Park Avenue in Manhattan’s NoMad district, early 2027.
The Café Assistant General Manager assists the General Manager in overseeing the daily operations of the café within a five-star luxury hotel, ensuring exceptional guest service, efficient operations, and consistent food and beverage quality. This role is responsible for leading and developing front-of-house employees, maintaining elevated hospitality standards, managing labor and financial performance, and delivering a seamless, personalized guest experience. Interacts with guests, fellow employees, hotel partners, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
Anticipate and accommodate the needs of all guests, delivering personalized, attentive, and efficient service consistent with five-star luxury hotel standards.
Oversee daily café operations, including counter service, food and beverage service, order accuracy, and overall service efficiency.
Ensure the general cleanliness, organization, and presentation of the café, service counters, seating areas, and surrounding spaces.
Assist in the interviewing, hiring, onboarding, and training of new employees.
Responsible for employee scheduling, labor management, growth opportunities, and development of front-of-house employees.
Work with the General Manager to conduct employee performance reviews and provide ongoing feedback.
Ensure quality, safety, beverage recipe accuracy, operational efficiency, and profitability.
Possess in-depth knowledge of operational systems, including payroll, scheduling, and point-of-sale (POS) systems.
Regulate all management-level POS functions, including refunds, discounts, and cash handling procedures.
Participate in reviewing the café's monthly Profit & Loss statement, monitoring labor, inventory, and operational expenses.
Ensure compliance with Department of Health standards, food safety regulations, and company sanitation procedures.
Ensure the café complies with all federal, state, and local laws and regulations, as well as company policies.
Coach and develop employees by setting clear service expectations, providing ongoing training, and fostering a culture of hospitality excellence.
Maintain a highly visible presence during service, ensuring guest recognition, anticipating needs, and promptly addressing service opportunities.
Ensure all café equipment, including coffee machines, refrigeration, and other food and beverage equipment, is properly maintained and in good working order.
Ensure all employees comply with established service standards, operating procedures, and food and beverage preparation guidelines.
Possess in-depth knowledge of all food and beverage menus, including coffee, espresso, specialty beverages, pastries, and other café offerings.
Monitor product availability, inventory levels, and proper stocking of food, beverages, and supplies.
Ensure consistent product presentation, portion control, and adherence to established recipes and quality standards.
Address and resolve guest and employee concerns promptly and professionally, demonstrating sound judgment and effective service recovery.
Ensure accurate reconciliation of all end-of-shift financials, including cash handling and POS transactions.
Maintain practical knowledge of the job duties of all supervised employees and assist with daily service responsibilities as needed.
Communicate clearly and effectively with heart-of-house employees and hotel departments to ensure seamless service and operational coordination.
Ensure completion of all opening and closing procedures as prescribed by the company.
Lead daily team meetings to communicate operational updates, service expectations, and guest experience priorities.
Demonstrate knowledge of Tao Group Hospitality, its partners, and the supporting luxury hotel environment.
Collaborate with hotel leadership and departments to maintain consistent five-star service standards and a cohesive guest experience.
Assist in overseeing the replacement or repair of damaged equipment, furniture, and supplies.
Attend and participate in required training sessions, departmental meetings, and operational meetings.
Learn by listening, observing other team members, and sharing knowledge while leading by example.
Portray a positive and professional attitude.
Work as part of a team and provide help and support to all fellow team members.
Assist and/or complete additional tasks as assigned.
Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable).
PCI/DSS Training

EDUCATION/WORKING KNOWLEDGE:

Minimum 5 years of previous hospitality experience as an Assistant General Manager, Café Manager, Restaurant Manager, or senior manager within a high-volume café, upscale food and beverage operation, or luxury hotel setting is essential.
Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.
Strong guest service foundation, ability to coach and build a team, problem-solving, and leadership skills required.
Demonstrated financial acumen with P&L statements and labor models is desirable.
Must be organized, self-motivated, and proactive with strong attention to detail.
Proficient with computers (Microsoft Products), POS, and technology.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Ability to write, read, and verbally communicate

Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Exposure to cleaning materials
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment