Audit Coordinator - Inbound/Outbound Calls Representative (Post Audit) at EXL, Remote
Audit Coordinator - Inbound/Outbound Calls Representative (Post Audit) at EXL, remote. $15 to $21 an hour. Apply with swipeandhired.
EXL Health is looking for dedicated Audit Coordinator - Inbound/Outbound Calls Representative to join our dynamic Post-Audit Team. This fully remote opportunity lets you make an impact from anywhere in the U.S.!
*Base Pay Range: $15 - $21/hr
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
Why You’ll Love This Role:
- Work From Anywhere: Enjoy the flexibility of remote work while contributing to a fast-paced, collaborative team.
- Provider Advocate: Be the trusted liaison for providers, helping them navigate processes, resolve issues, and improve their experience.
- Growth-Oriented Culture: EXL Health prioritizes your professional development and career advancement.
As an Audit Coordinator - Inbound/Outbound Calls Representative , you’ll play a critical role in ensuring smooth communication and effective resolution of provider inquiries:
- Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism
- Monitor and respond to internal and external emails within established service levels
- Mailbox management; assign emails, monitor aging emails, create reports for management
- Log and return voicemails within established service levels
- Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters
- Escalate unresolved issues to management and follow up as needed
- Communicate and report any workflow or system issues to leadership
- Consistently meet quality and productivity standards
- Uphold HIPAA and confidentiality regulations in all interactions
- Other duties as assigned to support the post audit process and/or company-wide programs
Education:
- High School Diploma - Associate degree or relevant certification is a plus
Experience:
- Prior customer service or high-volume call center experience required
- 1-year minimum experience working as a Claims Analyst or Claims Auditor in a managed care setting (hospital, health plan or physician office)
Skills:
- Strong verbal and written communication skills
- Exceptional organizational and multitasking abilities
- Proficiency in Microsoft Office (Excel and Outlook)
- Able to make recommendations to improve and streamline processes to make more efficient
- High level of integrity and confidentiality
- Comfortable working in a high-volume, fast-paced environment with various software programs
Why Join EXL Health?
At EXL Health, your role is more than just a job—it’s an opportunity to grow, learn, and make an impact.
- Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations
- Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative
- Career Development: EXL Health offers unlimited growth opportunities within the company and beyond
- Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare
What’s in It for You?
- A chance to work for a Best Places to Work organization recognized for its commitment to employees
- Exposure to world-class healthcare consultants and hands-on experience in a dynamic industry
- The flexibility of remote work paired with the excitement of a fast-paced, rewarding career
Ready to Be the Connection Providers Count On?
Take the next step in your career by joining EXL Health as an Audit Coordinator - Inbound/ Outbound Calls Representative. Apply today and help shape the future of post audit!
*The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position