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BALENCIAGA Store Director | Boston Copley Place at Kering, Boston, MA

BALENCIAGA Store Director | Boston Copley Place at Kering in Boston, MA. Full-time. $120,000 to $150,000 a year. Apply with swipeandhired.

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique.
Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity.
In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance.
From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director.
In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

We are currently seeking a Store Director who will report to the Market Director.

YOUR OPPORTUNITY
The Store Director is a professional in the fashion industry who is responsible for promoting brand engagement and loyalty to clients, in particular VICs and VVICs, in order to guarantee store business goals. They are accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guarantees compliance with all processes and guidelines set by the HQ/HO in order to bring the store to its full potential. They are accountable for being the Balenciaga benchmark (excellent standards) in his/her Region/Country.
Job Description
HOW YOU WILL CONTRIBUTE

A BUSINESS DEVELOPER

Define, execute, and monitor the store action plan to achieve sales targets and KPIs
Define targeted quantitative and qualitative goals and ensure they are achieved
Implement action plans and follow-up
Analyze the results: daily, weekly, monthly, and set up constant assessments
Focus on key KPIs and create a strong store culture and storytelling approach

Understand and monitor constantly local business environment including market trends and competition
Keep relevant with market and fashion trends
Share with store team
Integrate/adapt insights in store action plan
Define constantly opportunities for growth and execute actions accordingly
Communicate high quality relevant feedbacks and report to HQs/HO and/or store team
Oversee and ensure weekly payroll is accurately reported for store team
Complete Monthly Store Schedule for the team to reflect needs of the business

A TALENT LEADER AND DEVELOPER

Create and maintain a positive work environment, consistent with Balenciaga behaviors
Provide a clear vision and goals for the team and for the individuals
Identify, attract, recruit, develop and retain talent
Consistently recruit top talent in partnership with the Head of Retail and HR
Create development plans for store management and store teams, ensure professional growth via training and coaching
Ensure professional growth and training of the store team with a coaching approach, by constantly stimulating them to be up to date in the Fashion industry
Coach consistently direct reports
Provide structured feedback on a regular basis
Manage individual appraisal interview at least twice a year
Motivate and challenge store management and store teams on a regular basis
Organize qualitative time with the team (team building…)

A BRAND PROMOTER (CLIENTS)

Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
Embody constantly Balenciaga codes and engage local people with the brand
Ensure Balenciaga Signature and Client experience are executed and consistent over time
Store according to the Company directions (VM guidelines)
Ensure that the store image in line with corporate standards
Ensure store team is aware of this standards
Ensure that team behaviors are consistent with the standards of Balenciaga services, image and values
Lead by example conveying Balenciaga behaviors towards clients
Know his/her clients and prospects (quantitative and qualitative) to define action plans
Attract and recruit new clients from personal network and external partners
Develop clienteling mindset and client's loyalty and retention from beginners to VICs
Oversee the clienteling approach
Ensure that the qualitative standards required by our brand are maintained
Ability to engage VIP and celebrities

A PROCESS MANAGER

Ensure that all the processes are in compliance with legal, safety, security, internal requirements, sustainability, HR guidelines
Handle all administration and accounting responsibilities.
Achieve and authorize planning, organize, and plan the activities providing available resources to manage the expected workload
Apply all the necessary golden rules to ensure the safety of both store team and clients
Supervise warehouse stock, verify that it is in line with the Store’s sales potential, and report to Merchandising Retail at Headquarters accordingly
Take all the necessary measures to guarantee the safety of the products and all valuable materials in the store along with the Warehouse
Ensure that the packaging and positioning of the product are coherent to the protection of corporate assets
Opening and closing of the store
Oversee day-to-day operations of store
Maintain a cost-conscious approach when suggesting initiatives, when reviewing bills and when making expense decisions. Protecting the bottom line of the company and its sales are paramount to the success of any retail initiative.
Process Payroll as directed by the company.
Maintain store schedules.
Ensure staff adheres to attendance and punctuality.
Ensure that petty cash & check reconciliation is processed correctly each month and submitted prior to due date.
Ensure execution of Retail Excellence guidelines in the store: front of house, back of house, team
Supervise inventory activities and warehouse stock and report immediately any discrepancies
Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness

WHO YOU ARE
· Commitment to take part in an innovative project
· 3-5 years of successful experience in a managerial position (minimum 20 people) in luxury Retail industry
· Inclusive leadership style and entrepreneurship
· High sensitivity to clients’ experience and loyalty
· Exceptional interpersonal skills, persuasiveness
· Precision, organizational skills
· Adaptability, openness, risk-taking, dynamic, listening abilities, curiosity
· High availability, responsiveness
· Product and Fashion sensitivity
· Mastering digital skills

COMPENSATION
For individuals assigned and/or hired to work in Massachusetts, BALENCIAGA includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.
A reasonable estimate of the current salary range is $120,000 USD to $150,000 USD.

WHY WORK WITH US?
This is an exciting opportunity to join Balenciaga’s Boston team as a Store Director who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow.
Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

DIVERSITY COMMITMENT

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.

Job Type
Regular
Start Date
2026-11-16
Schedule
Full time
Organization
Balenciaga America Inc.