Box Office Ticket Agent - Part Time (Caesars Palace LV) at Caesars Entertainment, Las Vegas, NV
Box Office Ticket Agent - Part Time (Caesars Palace LV) at Caesars Entertainment in Las Vegas, NV. Part-time. Est. up to $40k. Apply with swipeandhired.
A Box Office Ticket Agent is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest’s questions and responsible for answering with an upbeat and positive attitude. A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. The ticket agent will always create and maintain a positive work environment, initiate a professional, friendly and helpful guest interaction both internal and external.
- Proficient with the ticketing system
- Process show ticket transactions for guests
- Promoting and suggesting cross property shows and attractions
- Suggesting Caesars Entertainment offerings across all properties such as Food & Beverage and Total Rewards
- Assist guests with questions about the city and Caesars Entertainment properties
- Responsible for being informed about current events within the hotel in which they work and other CET properties to assist guests
- Acts a liaison on behalf of the guest to expedite guest requests
- Maintains a professional and courteous attitude towards all guests (internal and external)
- Anticipating guests show needs and exceeding guest expectation
- High School graduate or equivalent is required.
- Minimum one-year customer service experience required.
- Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequently changing conditions.
- A working knowledge of Ticketmaster or other ticketing system required.
- Must be able to work any day of the week and any shift.
- Must present a well-groomed appearance and friendly demeanor.
ADDITIONAL REQUIREMENTS
- Lifting, up to 30 lbs.
- Lifting and setting up stanchions as needed.
- Will stand, walk, climb/balance, stoop/kneel/crouch/crawl
- The noise level occasionally will be very loud