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Business Intelligence & Reporting Lead at Bank of America, Charlotte

Business Intelligence & Reporting Lead at Bank of America in Charlotte. Full-time. $78,200 to $157,800 a year. Apply with swipeandhired.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for leading the Business Intelligence & Reporting team within Global Banking & Payments (GB&P) Business Controls & Analytics, a horizontal function supporting the GB&P APS&E organization across International Technology & Global Payment Solutions (ITGPS) and Global Banking and Enterprise CRM Technology (GBCT). Key responsibilities include leading a team of BI developers and analysts, setting the strategic direction for reporting, and owning the monthly stability decks, executive reporting at GB&P and 1-down levels, and stakeholder reporting to the business and CIOs. Job expectations include turning stability and operational data into accurate, timely, and actionable insights with clear narratives, building and developing a high performing team, and continuing to automate, improve, and expand the reporting portfolio so leadership can make data driven decisions.

Responsibilities:

Leads, coaches, and develops the BI & Reporting team of BI developers and analysts, setting clear priorities, standards, and expectations for delivery
Sets and owns the BI & Reporting strategy and roadmap, aligned to the Business Controls & Analytics mission and GB&P APS&E priorities
Owns the end to end production of the monthly stability decks, executive reporting at GB&P and 1-down levels, and stakeholder reporting to the business and CIOs
Builds executive-ready decks personally, translating complex data into clear storylines, key messages, and recommended actions
Applies storytelling with data to highlight trends, risks, and outcomes, ensuring every report clearly answers "so what" and "what next"
Builds sustainable, org wide stability insights and embeds standing stability routines with Product and Operations partners
Partners with CIOs, business leaders, and peer Business Controls & Analytics teams, including Governance & Controls, Risk & Controls, Metrics & Data Quality, Tooling & Automation, and Strategy & Never Down, to shape reporting that drives action
Drives continuous improvement across the reporting portfolio, consolidating overlapping reports, reducing manual reporting effort, and automating major recurring reports
Leads the transition of reporting from ITSM Remedy to ServiceNow and drives adoption of Jira and Confluence reporting to improve visibility, routines, and documentation
Identifies and delivers opportunities to build and expand reporting capabilities, including new metrics, dashboards, and insight products
Establishes consistent design standards, templates, and narrative frameworks across all executive and stakeholder outputs
Ensures reporting uses single, authorized data sources with embedded quality assurance, so outputs are accurate, traceable, and defensible
Manages team capacity, prioritization, and delivery timelines across recurring and ad hoc reporting demands

Workday Position Summary

This role leads the Business Intelligence & Reporting team within GB&P Business Controls & Analytics, directing a team of BI developers and analysts. It sets the strategic direction for reporting and is accountable for the monthly stability decks, executive reports, and stakeholder reporting that inform GB&P leadership, the business, and CIOs across ITGPS and GBCT. The role combines strong storytelling and presentation skills with the leadership needed to raise the quality and impact of our reporting, and to continue to build and expand the reporting portfolio. As the long term owner of the reporting roadmap, this position provides continuity, protects institutional knowledge, and ensures alignment with enterprise data standards and governance expectations.

Required Qualifications

Proven experience leading and developing a team of BI developers, data analysts, or reporting professionals, ideally across multiple locations
Demonstrated ability to create executive-ready decks and reports that communicate complex information clearly and concisely
Strong data storytelling skills, with the ability to build a narrative from data, draw out key insights, and frame clear messages and recommendations for leadership
Experience setting reporting strategy and direction, including defining roadmaps, standards, and priorities
Track record of improving and scaling reporting through simplification, standardization, and automation
Strong stakeholder management skills, with experience engaging CIOs, business leaders, and technology partners
Working knowledge of BI and data tools such as Tableau, Alteryx, and SQL, sufficient to guide technical direction, review work, and challenge quality
Strong data quality and governance discipline, including validation controls, reconciliation, and lineage
Ability to manage multiple competing priorities and recurring deadlines in a fast-paced environment
Excellent written and verbal communication skills, with confidence presenting to and influencing leadership

Desired Qualifications

Experience reporting on technology stability, incidents, resilience, or operational risk metrics
Background in Banking, Payments, or another regulated financial services environment
Experience building a reporting function or roadmap from an early or fragmented starting point
Experience with ServiceNow, Jira, and Confluence as reporting sources, and with Agile ways of working
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Skills:

Collaboration
Project Management
Result Orientation
Solution Delivery
Process Stakeholder
Management Analytical
Thinking Business Acumen
Financial Management
Influence Risk Management
Agile Practices
Architecture Data Management
Solution Design T
echnical Strategy Development

Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)

Pay and benefits information

Pay range

$78,200.00 - $157,800.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.