Call Center Representative at Great Day Improvements: A Family of Brands, Cincinnati, OH
Call Center Representative at Great Day Improvements: A Family of Brands in Cincinnati, OH. $16.25 to $16.75 an hour. Apply with swipeandhired.
Location
US-OH-Cincinnati
Brand Name
Champion Windows
Category
Call Center
Min
USD $16.25/Hr.
Max
USD $16.75/Hr.
Overview
Champion Window - Call Center Representative
If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative.
Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs.
First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30) Pay Rate - $16.25 per hour
Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour
Responsibilities
- Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
- Internal piloting of new programs before executed out to the external call center
- Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests
- Reporting: prepare and publish reporting on weekly training opportunities and program accuracy
- Other duties as assigned
Qualifications
- 1-3 years’ experience working in a call center / customer care environment
- Excellent customer service both written and verbal
- Excellent typing and grammar skills
- Process focused - structure and consistency is key
- Great attention to detail and strong project management skills
- The ability to successfully work as part of a team and autonomously
- Ability to manage several different projects simultaneously
- Appointments Plus/CRM knowledge a plus
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.