Catering & Delivery Associate - TAO Restaurant Chicago at Tao Group Hospitality, Chicago, IL

Catering & Delivery Associate - TAO Restaurant Chicago at Tao Group Hospitality in Chicago, IL. Part-time. Est. up to $40k. Apply with swipeandhired.

Part-time team members who meet the requirements are eligible for:

• State Applicable Time Off

• Pet Insurance

• 401(k) Retirement Program with Employer Match

• Employee Assistance Program

• TAO Savings Marketplace

• Employee Discounts and much more!

Working collaboratively with the Catering & Delivery department, the Catering & Delivery Coordinator is responsible for taking and processing pickup and delivery orders, coordinating order preparation and packaging, and organizing delivery orders with third-party delivery drivers. Maintains delivery station cleanliness and stocks the station with all necessary supplies. Interacts with fellow team members, supervisors, guests, and delivery partners in a polite, courteous, and hospitable manner to ensure gracious hospitality.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Confirms online orders through various ordering platforms and applications.
• Answers phone calls for pickup and delivery orders and answers questions and makes suggestions regarding food and beverage items.
• Accurately enters all orders into the POS system and follows proper cash and payment card procedures.
• Assists with packing orders according to guest specifications.
• Coordinates delivery orders with third-party delivery drivers to ensure orders are picked up and sent out on time.
• Communicates with delivery drivers and the packing team to ensure orders are accurate, complete, and ready for pickup.
• Ensures all items for an order are present in delivery bags and catering boxes prior to driver pickup.
• Ensures all appropriate condiments, utensils, napkins, and other necessary items are included with each order.
• Assists with preparing trays, condiments, serving utensils, flatware, and other necessary items for catering orders.
• Tracks and organizes incoming and outgoing delivery orders to ensure orders are fulfilled within the time frames quoted to guests.
• Anticipates and accommodates the needs of guests.
• Maintains general cleanliness of assigned stations and the entire venue.
• Maintains and cleans the delivery station according to Department of Health standards.
• Stocks the delivery station with necessary supplies and monitors inventory of catering and delivery items.
• Assists with packing food and beverage orders for delivery, pickup, and catering in a timely manner.
• Follows supervisor’s instructions and communicates with and supports co-workers while being a team player.
• Possesses in-depth knowledge of all food menus and garnishes for dishes.
• Complies with Department of Health standards.
• Reports all breakage, damage of equipment, or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Attends and participates in training sessions and departmental meetings.
• Learns by listening, observing other team members, and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.

TRAINING REQUIREMENTS:

• Tao Group Hospitality Catering & Delivery training

EDUCATION/WORKING KNOWLEDGE:

• Previous experience in a restaurant, catering, delivery coordination, order fulfillment, or guest service role preferred.
• Previous experience in a high-volume restaurant, nightclub, lounge, or hospitality environment preferred.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate

• Must have good positive energy throughout the day

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