Club Chief Concierge at CoralTree Hospitality, Fort Lauderdale, FL
Club Chief Concierge at CoralTree Hospitality in Fort Lauderdale, FL. Full-time. Est. up to $60k. Apply with swipeandhired.
South Florida’s beacon of hospitality, Pier Sixty-Six Resort returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.
We’re currently seeking a Chief Club Concierge to support our Club team. Our ideal candidate is flexible, impeccably mannered, an effective collaborator, loves challenges and is a true diplomat, with a genuine love of service and passion for meeting new people.
Reporting to the Memb er ship Manager, the Chief Club Concierge will support The Club at Pier 66 with the goal of leading the concierge team. Including curating elevated guest experiences internally & externally.
Responsibilities
- Respond promptly and accurately to all customer inquiries regarding Club and Resort hotel services, hours of operation, key personnel, in-house events, and directions. Make recommendations based on local knowledge and Resort practices to ensure a positive and memorable experience.
- Oversee member communications, ensuring all correspondence is timely, professional, personalized, and consistent with luxury hospitality standards. Monitor outstanding member requests and ensure appropriate follow-up and communication.
- Handle the storage and retrieval of packages, dry cleaning, and flowers. Coordinate with the valet staff to retrieve guest vehicles.
- Anticipate member preferences and proactively identify opportunities to enhance their Club experience.
- Assist with event coordination, member RSVPs, reservations, and special arrangements as needed.
- Stay informed about local activities (e.g., theatre, sports, concerts, shows, special exhibits, sightseeing) and develop strong relationships with local vendors to offer guests information, transportation, ticketing, and reservations.
- Use various software programs to accurately input and track special arrangements, such as Engineering and Housekeeping requests.
- Maintain the cleanliness and tidiness of the lobby and other common areas, ensuring they are always in optimal condition.
- Undertake other tasks or projects as assigned by the Management team.
- Provide coverage for other roles during meal periods and in case of emergency.
- Build and establish a strong & professional rapport with members/ guests/residents, maintaining an excellent customer relationship.
- Assists with guest experience responsibilities and duties in the absence of a team member or due to heavy volume.
- Assist with other tasks as required and where necessary to ensure optimum service to guests
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