Computer Operator-4/10 at V15P1TALONNN, San Jose, CA

Computer Operator-4/10 at V15P1TALONNN in San Jose, CA. Est. up to $80k. Apply with swipeandhired.

Position Summary: Central Research Inc. is seeking to hire a Customer Service Representative to support our Federal Government customer. Responsibilities & Duties: • Provide customer service to business owners by assisting with the application process for the SBA Restaurant Grant Program. • Handle inbound calls or make outbound calls to provide resolution to inquiries. • Troubleshoot business owner’s technical issues and provide solution. • Help business owners navigate through the application and grant process. • Communicating through multiple channels, including but not limited to, phone, email, chat, and text. • Review system platform and provide business owners with accurate application status. • Respond to business owner’s inquiries efficiently & timely. Minimum Qualifications: • High school diploma/GED required. • 1 year Customer Service Experience. Knowledge, Skills & Abilities: • Strong communication, both written and verbal. • Great active listening skills. • A patient and empathetic attitude. • Strong time management and organization skills. • Adaptability and flexibility. • Comfortable working in fast-paced environment. • Troubleshooting skills. • Computer literacy. • Excellent phone skills. • Advanced customer service skills. • Ability to maintain confidential information. Equal Opportunity Employer: Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters. If you’d like to view a copy of the company’s affirmative action plan, please call 479-419-5456. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at (479) 419-5456. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response. NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.