COOP Site Support Technician / ORT Analyst (Senior) at Careers Decisionpointcorp, Indianapolis, IN

COOP Site Support Technician / ORT Analyst (Senior) at Careers Decisionpointcorp in Indianapolis, IN. Full-time. Apply with swipeandhired.

COOP Site Support Technician / ORT Analyst (Senior)

ID

2026-4173

Job Locations

US-IN-Indianapolis

Category

Information Technology

Type

Regular Full-Time

Overview

DecisionPoint seeks a COOP Site Support Technician / Outage Response Team Analyst to provide senior-level, on-site technical support at the USMEPCOM Continuity of Operations site in Indianapolis, Indiana. This position supports local-area network administration, end-user devices, telecommunications, network equipment, backups, system recovery, outage response, and COOP readiness.
The COOP Site Support Technician / ORT Analyst participates in a staggered staffing schedule designed to ensure that at least one qualified technician is available on site from 0600 through 1800 Central Time, Monday through Friday. The position also participates in a maintained activation roster and must be capable of reporting to the COOP site within 60 minutes when activated.
The technician supports quarterly COOP exercises lasting approximately one to three days. During exercises and actual COOP activations, the technician coordinates with engineering teams, field-support personnel, the Service Desk, the Outage Response Team, telecommunications providers, and Government stakeholders to validate systems, restore services, document results, and resolve technical issues.
This position is on site in Indianapolis, Indiana. After-hours, weekend, holiday, surge, and emergency support may be required during exercises, outages, or COOP activation.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

The COOP Site Support Technician / ORT Analyst will:

• Provide dedicated on-site IT support at the USMEPCOM COOP facility.

• Participate in staggered scheduling that ensures qualified on-site technician coverage from 0600 through 1800 Central Time, Monday through Friday.

• Maintain availability for 24/7/365 remote or on-site support during COOP exercises, COOP activation, or mission-critical incidents.

• Participate in an activation roster capable of providing a qualified technician on site within 60 minutes of activation.

• Maintain current primary and backup contact information, call trees, escalation paths, access procedures, and activation instructions.

• Coordinate with program leadership to identify and maintain a qualified local backup technician.

• Periodically test the activation roster and document response readiness, gaps, corrective actions, and contact changes.

• Provide LAN administration, end-user device support, telecommunications support, and general infrastructure support at the COOP site.

• Configure, install, test, maintain, and troubleshoot switches, routers, circuits, firewalls, storage devices, and related network equipment.

• Support USMEPCOM-owned laptops, desktops, thin clients, zero clients, peripherals, and other end-user equipment.

• Configure, install, maintain, troubleshoot, and replace COOP-site end-user devices.

• Support user connectivity, authentication, software, hardware, peripheral, printing, and general workstation issues.

• Support landline, VoIP, mobile-device, circuit, and related telecommunications services.

• Coordinate landline and telecommunications support with local service providers.

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