Customer Service Representative at RBGlobal, Caseyville, IL

Customer Service Representative at RBGlobal in Caseyville, IL. Est. up to $40k. Apply with swipeandhired.

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.

• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.

• Responsible for processing payments from successful bidders

• Provide customers with information about auxiliary services.

• Ensure that superior customer service is always delivered to all customers.

• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers

• Perform other duties as assigned.

• Previous work experience where you worked in-person with customers.

• Experience using computers, and able to learn to use new technology and software.

• Excellent keyboarding skills for data entry.

• A commitment to providing fantastic customer service.

• Able to work well and maintain a positive attitude in high-pressure situations.

• A friendly, outgoing, patient personality.

• You thrive working as part of team, pitching in wherever you’re needed.