Desk Top Support Service Specialist - Associate at Careers Decisionpointcorp, Concord, CA

Desk Top Support Service Specialist - Associate at Careers Decisionpointcorp in Concord, CA. Full-time. Est. up to $80k. Apply with swipeandhired.

DecisionPoint seeks a Associate Desk Top Support Service Specialist to provide onsite IT support for SDDC users under the GITSS program. This position provides associate-level desktop, endpoint, peripheral, and customer support at an assigned SDDC location.
The role supports workstation setup, hardware/software troubleshooting, ticket updates, user assistance, equipment support, and coordination with senior technicians and technical work centers.
This position is onsite at MOTCO - Concord, CA.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

The Associate Desk Top Support Service Specialist will:

• Provide desktop and customer support for SDDC users at the assigned location.

• Assist with workstation setup, imaging, installation, replacement, and peripheral support.

• Troubleshoot basic hardware, software, printer, MFD, email, and user access issues.

• Create, update, route, and close assigned incidents and service requests.

• Support Government-owned PCs, laptops, peripherals, and related endpoint devices.

• Assist with hardware/software upgrades, patching support, and equipment refresh activities.

• Assist with inventory updates, loaner laptop tracking, and property/accountability documentation.

• Escalate complex technical issues to intermediate or senior technicians, systems administrators, network administrators, or cybersecurity personnel.

• Maintain knowledge base updates and issue-resolution notes.

• Provide courteous and mission-focused customer service.

• Support after-hours or mission-critical requirements when directed.

Qualifications

Clearance Requirement:

• Must hold an active Secret clearance.

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