Desktop Support Specialist - Intermediate at Careers Decisionpointcorp, Scott Air Force Base, IL

Desktop Support Specialist - Intermediate at Careers Decisionpointcorp in Scott Air Force Base, IL. Full-time. Est. up to $60k. Apply with swipeandhired.

DecisionPoint seeks an Intermediate Desktop Support Specialist to provide onsite customer support for Global Information Technology Support Services supporting the Military Surface Deployment and Distribution Command (SDDC) Deputy Chief of Staff for Information Management (G6). This position supports SDDC Office Information System users across NIPR and SIPR environments at HQ SDDC, Scott Air Force Base, Illinois.
The Desktop Support Specialist will provide Tier II desktop support, workstation imaging, hardware/software troubleshooting, peripheral support, ticket resolution, and customer service support. This role requires experience supporting DoD users in a secure IT environment, maintaining approved baseline configurations, supporting patching and workstation upgrades, and documenting issue resolution.
This position is located at HQ SDDC, Scott Air Force Base, Illinois.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

The Intermediate Desktop Support Specialist will:

• Provide onsite Tier II desktop support for SDDC users across NIPR and SIPR environments.

• Troubleshoot, diagnose, and resolve workstation, laptop, peripheral, printer, and software issues.

• Perform workstation imaging, setup, installation, replacement, and lifecycle support.

• Support approved baseline configurations for Government-owned desktops, laptops, and related equipment.

• Create, update, route, monitor, and close customer support incidents and service requests in the Government-provided ticketing system.

• Provide remote desktop administration and telephone-based technical support when required.

• Support vulnerability patching, software updates, and hardware/software upgrades.

• Conduct or support STIG-related activities within the desktop support area of responsibility.

• Maintain documentation, knowledge base entries, and standard operating procedures for common support issues.

• Coordinate with systems administrators, network administrators, cybersecurity staff, and Government leads to resolve escalated issues.

• Support operational IT requirements for meetings, conferences, and mission events.

• Maintain courteous, professional, and mission-focused customer service at all times.

Qualifications

Clearance Requirement: <