Desktop Support Specialist - Senior at Careers Decisionpointcorp, Scott Air Force Base, IL
Desktop Support Specialist - Senior at Careers Decisionpointcorp in Scott Air Force Base, IL. Full-time. Est. up to $130k. Apply with swipeandhired.
DecisionPoint seeks a Desktop Support Specialist - Senior to provide advanced onsite desktop, executive, and mission IT support for SDDC G6. This position supports senior-level users, HQ SDDC staff, and operational mission requirements across NIPR and SIPR environments.
The Desktop Support Specialist Senior will perform advanced troubleshooting, workstation configuration, executive support, endpoint readiness checks, peripheral support, and coordination with other technical support functions.
This position is located at HQ SDDC, Scott Air Force Base, Illinois.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.
Duties & Responsibilities
The Senior Desktop Support Specialist will:
- Provide senior-level desktop and endpoint support for HQ SDDC users.
- Configure, support, and troubleshoot desktops, laptops, email, printers, portable electronic devices, desktop VTC equipment, and peripherals.
- Support senior leader and VIP users, including pre-travel device checks and rapid-response issue resolution.
- Coordinate communications and computer support requirements across C4 support functions.
- Troubleshoot hardware, software, user access, network connectivity, and endpoint performance issues.
- Support workstation imaging, deployment, refresh, and replacement activities.
- Provide escalation support to intermediate help desk and desktop technicians.
- Monitor and report planned, unplanned, and potential outages affecting end users.
- Support STIG, patching, vulnerability remediation, documentation, and baseline compliance activities.
- Create and maintain SOPs, troubleshooting guides, and knowledge articles.
- Provide on-call support as required for mission-critical senior leader or operational support needs.
Qualifications
Clearance Requirement:
- Must hold an active Secret clearance.
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