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Director of Operations at Nearmap, Jacksonville, FL

Director of Operations at Nearmap in Jacksonville, FL. Full-time. Est. up to $100k. Apply with swipeandhired.

Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it.

The Director of Operations is responsible for actively leading the design, standardization, quality, efficiency, innovation, and improvement of robust operations processes, the equipment, technology, systems, tools, and training that support them, and the quality of the resulting product and service outcomes for customers. As a key member of the leadership team, they play a crucial role in maintaining Nearmap's reputation for excellence in our industry.
KEY RESPONSIBILITIES

Drive daily performance of operations teams to exceed service and quality levels (SLAs) while operating within budget framework
Ensure customer services are delivered on schedule, within scope, and in compliance with all quality and service level standards
Establish and maintain Quality Control/Quality Assurance programs that exceed customer requirements
Develop, document, and control procedures, processes, standards, and training for operations-related activities in coordination with functional area subject matter experts
Design and implement standard workflows, processes, continuous improvement initiatives, and training programs
Foster an employee engagement culture that aligns, enables, and empowers teams to increase quality, customer satisfaction, safety, productivity, and innovation
Collaborate with Product, Sales, and Technology teams on new and improved services, including user requirements definition and user acceptance testing
Lead and coordinate incident response teams to ensure countermeasures are in place to meet Service Level Agreements while defect or deficiency resolutions are in progress
Prepare monthly and quarterly operational performance reports and projections; develop key performance indicators and metrics
Monitor customer contracts and relevant industry information to ensure compliance with customer requirements, applicable laws, regulations, and policies
Contribute to the development, formulation, and execution of operations budget, strategy, initiatives, project planning, policies, programs, and objectives
Oversee management of and relationships with partners and vendors involved in service delivery requirements
Manage capital budget and approve expenditures related to maintaining services and processes, including oversight of major projects
Lead and support Disaster Recovery and Business Continuity planning for the Operations Group
Oversee requirements related to depositions and subpoenas

EDUCATION & EXPERIENCE
REQUIRED

Bachelor’s Degree or an equivalent combination of industry related experience and education
At least seven (7) years of management experience in a production-based environment
Hands-on experience with evolving processes in a continuous improvement environment
Proven experience of Quality Control, Quality Assurance, and/or Statistical analysis
Proven ability to mobilize and lead work teams to implement initiatives and projects
Project management, organization, scheduling, and coordination skills
Strong collaborative and interpersonal skills
Effective analytical and problem-solving skills
Excellent written and verbal and presentation communication skills
Strong working knowledge of all applications of Microsoft Office

PREFERRED

Experience working within an Agile or similar environment
Certification in continuous improvement, project management, or quality assurance
Expertise in one or more Nearmap product industries, property insurance, and/or managed repair
Salesforce Experience

KEY COMPETENCIES

Strategic Orientation: ability to contribute to the overall strategy, culture and financial success of the company with specific expertise in strategic planning and execution
Leadership: ability to handle tasks and work independently and intentionally develop and utilize positive leadership traits
Creative Thinking: ability to demonstrate conceptual creative thinking, taking an idea and visualize/describe the opportunity, then recognize the potential fit with culture and product lines
Integrity and Ethics: ability to gain the confidence and trust of others through honesty, authenticity, taking responsibility for own actions, and telling the truth
Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
Cultural Competence: ability to understand and respect values, attitudes, beliefs, and morals of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions

We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.
In addition to your annual leave, Nearmap offers:

4 extra "YOU" days off each year—take a break, no questions asked!

Company-sponsored volunteering days to give back.

Generous parental leave policies for growing families.

Work from Overseas Policy - explore the world in the approved list of cities while you work!

Discounted Private Health Insurance plans.

A Nearmap subscription (naturally!).

Learn More About The Work We Do:
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Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.