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DO NOT APPLY - TEST MS - 10.26.2026 at Texas Roadhouse, Support Center

DO NOT APPLY - TEST MS - 10.26.2026 at Texas Roadhouse in Support Center. Full-time. Est. up to $60k. Apply with swipeandhired.

The Service Coach partners with the Managing Partners, Store Managers, Training Coordinators, Regional Service Coaches and Market Partners to support Legendary Service, Training and People Development in each of their markets.

Responsibilities

People Development
Develops Managers:

Coaches and supports Leader at the Door and Leader at To-Go

Coaches Service Managers on opening and shift routines

Coaches Service Managers on proper scheduling, team sheet and staffing pars

Partners with Service Managers, Assistant Managers, Key Hourlies, Training Coordinators to support and develop legendary service, training, and people development

Coaches Service Manager on driving sales through Service with Heart, building regulars and partnering with the stores Local Store Marketer

Partners with Managing Partner and Market Partner to set development and sales goals for Service Manager

Partners with Service Manager to ensure passion, partnership, integrity, and fun w/purpose are executed on each shift

Collaborates with a team to develop the curriculum and planning of Mission Statement Universities (MSUs) and Service/Kitchen Manager Universities (SMU/KMUs)

Coaches and provides training for all stores to help implement new technology tools to enhance the performance and efficiency of stores

Creates, facilitates, and teaches training workshops for LAD, LATG, MIT training, and other hourly functions

Training Coordinator (TCs) Development:

Partners with store managers to develop Back-of-House and Front-of-House Training Coordinators

Teaches and supports both Back-of-House and Front-of-House training systems

Teaches and role models the Texas Roadhouse’s method of training; Tell, Show, Do, and Review

Drives the Champs program in Back-of-House and Front-of-House

Assists with the development and training of teams to teach the Texas Roadhouse Train the Trainer class

Set quarterly goals with TCs that align with the Management team’s goals

Partner with Service Manager and Kitchen Manager on planning and facilitating quarterly trainer meetings and outings

New Store Openings

Partners with store managers to develop new store opening coordinators and trainers

Leads and coordinates new restaurant openings (i.e. project plans, timelines, staffing, etc.)

Interviews and hires all opening trainers and compiles training team for all new store openings

Supports opening management teams in their preparation for the opening, during and after the opening process

Conducts evaluations of opening trainer staff

Cross-trains opening trainers and oversees their development

Training Centers

Assists in the selection and development of each Market Partner’s Training Center

Conduct training center validations

Partner management team, Front-of-House and Back-of-House training coordinators, trainers, and Managers in Training (MIT’s) on their development in the training center

Works with the Training Center’s management teams to validate all facets of operations are being taught

Validate that the Manager in Training’s (MIT) schedules fulfill current training guidelines

Partner with Training Center during MIT orientation

Coaches all Training Center Managers to ensure they understand the proper use and execution of the Manager in Training (MIT) workbook

Other Responsibilities

Partners with Service Manager and Kitchen Manager on planning and facilitating quarterly trainer meetings and outings, content for conference calls and round tables

Creates, facilitates, and teaches training workshops for LAD, LATG, MIT training, and other hourly functions

Coaches and provides training for all stores to help implement new technology tools to enhance the performance and efficiency of stores

Support Host systems

Role Model and train Texas Roadhouse’s Operational Goals, Kent’s Top Ten and Mission Statement

Assist Market Partners with the selection of Service Manager of the quarter

Assist with alcohol training and compliance for all stores

Ensure proper sanitation and safety guidelines are met and adhered to in all stores

Partners with the People Department to educate all managers, keys, and MIT’s on how to properly interview, select and conduct reference checks on legendary applicants

Lead and participate in conference calls

Leader of culture and fun through the training and development of Texas Roadhouse

Regularly monitors and manages budget to ensure it remains on track

Bridge support between support center and field

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Qualifications

Minimum 2 or more years of restaurant management experience preferred

High school diploma or GED required, Associate’s or Bachelor’s degree preferred

Serve Safe Certified. Must have a valid driver’s license with a good driving record. Must have proper vehicle insurance coverage that is maintained.

Excellent understanding of the role and job description of a Service Manager, Key Hourly, and Training Coordinator

All Microsoft programs

Must be organized, detail oriented, and self-motivated

Flexibility with partnerships and schedules

Good communication and listening skills are a must

Excellent understanding of our culture and core values

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.