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ENTERPRISE CONSENT GOVERNANCE LEADER-PRIVACY at Kroger, Cincinnati, OH

ENTERPRISE CONSENT GOVERNANCE LEADER-PRIVACY at Kroger in Cincinnati, OH. Est. up to $200k. Apply with swipeandhired.

Serves as the business owner and program leader for Kroger's enterprise consent management capabilities and enables Kroger's privacy rights program, customer choice architecture, personalization strategy, Retail Media initiatives, Health & Wellness growth opportunities, and emerging AI-enabled experiences. Responsible for operationalizing consent governance requirements, administering consent management technologies, managing the enterprise consent program, and driving adoption of consent-related processes and controls across the organization. This role acts as the central coordinator for enterprise consent management activities, ensuring that customer permissions, preferences, and privacy rights are implemented consistently across Kroger's customer experiences, business processes, and supporting systems. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Serve as the business owner for Kroger's consent management platform(s), including Ketch, and lead platform administration, governance operations, implementation coordination, stakeholder engagement, reporting, issue management, continuous program improvement and long-term program roadmap.
Manage vendor relationships to support ongoing platform optimization efforts and partner with technology to ensure consent signals are integrated and operating as intended across systems.
Serve as the primary coordination point for enterprise consent management initiatives by developing program roadmaps, driving issue escalation and resolution activities and supporting strategic planning activities related to customer permissions, preference management, and privacy rights enablement.
Partner with the Privacy Office to implement, operationalize, maintain, and continuously improve Kroger's enterprise consent governance framework.
Manage governance processes, intake procedures, review workflows, implementation standards, and operational controls supporting enterprise consent management.
Support numerous strategic business initiatives, including personalization, customer engagement, loyalty, Retail Media, Health & Wellness growth, AI-enabled experiences, and other data-driven offerings.
Coordinate governance activities across multiple business units and technology organizations.
Maintain enterprise documentation, inventories, standards, process maps, and governance artifacts.
Develop and maintain dashboards, and reporting to develop and support track governance program metrics, risks, action items, dependencies, implementation progress, regulatory inquiry and compliance review activities.
Lead intake and coordination activities for new consent-dependent use cases and facilitate reviews among Privacy, Legal, Business, Product, and Technology stakeholders to ensure governance requirements, approvals and dependencies are documented.
Coordinate implementation plans for new permissions, disclosures, preference management capabilities, and customer-facing experiences.
Support business onboarding and adoption of consent governance processes and establish operational support models for ongoing governance activities.
Be a subject matter expert in privacy, consent, and privacy management platforms.
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
Travel up to 20% to support business activities.
Ability to work cooperatively in high paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

Bachelor's Degree in relevant field
8+ years of experience in program management, governance, business operations, compliance operations, technology implementation, product operations, or related disciplines
Demonstrated success leading enterprise-wide initiatives involving multiple stakeholder groups
Experience managing technology-enabled programs, platforms, or governance processes
Strong analytical skills and ability to synthesize analysis into compelling oral and written communications and presentations
Excellent planning, organizing and follow-up skills with attention to detail and thorough documentation practices
Strong communication, facilitation, and stakeholder management skills
Highly collaborative individual, who has proven ability to work cross functionally and build strategic and mutually beneficial relationships at all levels of the organization
Demonstrated experience working with software vendors and enterprise technology teams
Experience facilitating discussions and problem-solving among legal, compliance, business, product, and technology teams
Ability to be self-directed and work independently

Desired

Experience with consent management, preference management, privacy management, customer data governance, or related technologies
Experience with Ketch, OneTrust, TrustArc, or similar platforms
Familiarity with privacy laws, digital advertising, loyalty programs, customer preferences, or customer rights programs
Certifications such as PMP, CIPM, CIPP/US, Prosci Change Management, or equivalent