Financial Counselor at ECU Health Behavioral Health Hospital, El Paso, TX
Financial Counselor at ECU Health Behavioral Health Hospital in El Paso, TX. Est. up to $160k. Apply with swipeandhired.
Rio Vista Behavioral Health
Overview
PURPOSE STATEMENT:
The Financial Counselor is responsible for helping patients and their families understand insurance benefits, financial obligations, and available payment options while ensuring accurate financial clearance processes. This position performs insurance verification, financial counseling, upfront collections, payment arrangement administration, financial assistance screening, and account maintenance. The Financial Counselor serves as a key patient advocate, demonstrating compassion, empathy, patience, and emotional intelligence while supporting individuals through potentially challenging financial and healthcare situations.
Responsibilities
ESSENTIAL FUNCTIONS:
- Verify insurance eligibility, benefits, authorizations, and coverage information to support accurate patient financial responsibility estimates.
- Audit admission and registration documentation for accuracy, completeness, and compliance with organizational requirements.
- Review, update, and maintain patient demographic, insurance, and guarantor information within designated patient accounting systems.
- Educate and counsel patients and guarantors regarding insurance benefits, coverage limitations, deductibles, copayments, coinsurance, out-of-pocket expenses, and available payment options.
- Collect patient financial responsibility amounts, including deductibles, copayments, coinsurance, and outstanding balances, in accordance with organizational policies.
- Facilitate payment arrangements and educate patients on available financial assistance programs.
- Complete financial assistance applications and obtain, review, and validate required income and expense documentation.
- Prepare and process charity care requests, administrative adjustment requests, and payment plan documentation as appropriate.
- Maintain collection, charity care, financial assistance, and adjustment logs, ensuring accuracy and timely reporting.
- Analyze patient account information and take appropriate actions to support timely reimbursement and account resolution.
- Collaborate with admissions, revenue cycle, business office, and clinical teams to resolve insurance and financial issues impacting patient accounts.
- Ensure compliance with all applicable federal, state, payer, and organizational policies related to patient financial services.
OTHER FUNCTIONS:
- Assist with special projects, audits, reporting requests, and process improvement initiatives as assigned. Support departmental goals related to revenue cycle performance, collections, and patient satisfaction. Participate in training and educational activities to maintain knowledge of insurance regulations, reimbursement practices, and organizational procedures. Provide backup support for other business office functions as needed. Perform other duties as assigned.
Qualifications
STANDARD EXPECTATIONS: <span data-ccp-props='{"469777462":[1620,5760,7920], "4697