Front Office Supervisor at Hyatt Hotels, US-TX-DFW Airport
Front Office Supervisor at Hyatt Hotels in US-TX-DFW Airport. Est. up to $80k. Apply with swipeandhired.
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Come join the Rooms team at Hyatt Regency DFW, conveniently located across from Terminal C at DFW International Airport. As one of Hyatt's premier airport properties, our hotel features 811 guestrooms, 92,000 square feet of meeting and event space, and a dynamic team dedicated to delivering exceptional guest experiences.
This is an on-property position and part of the Hyatt Hotels Managed Portfolio.
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📍 Explore our location: Hyatt Regency DFW Map
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Weekend availability is required for consideration.
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About the Role
As a Front Office Supervisor, you will play a key leadership role in creating memorable guest experiences while supporting the daily operations of the Front Office team. This highly visible position offers the opportunity to lead by example, coach and develop associates, and ensure seamless service delivery for our guests.
Supervisors are expected to support hotel leadership by assuming leader responsibilities and fostering a positive, engaged, and service-oriented team culture. Responsibilities may include training, coaching, and providing day-to-day operational support.
Key Responsibilities
- Lead and motivate Front Office associates to deliver exceptional guest service.
- Support guest registration, arrivals, departures, and service recovery efforts.
- Coach and develop team members through ongoing feedback and training.
- Assist with staffing functions.
- Ensure compliance with Hyatt standards, policies, and procedures.
- Handle guest inquiries, concerns, and special requests with professionalism and care.
- Process forms of payment and maintain accurate guest records.
- Partner with hotel leadership to drive operational excellence and guest satisfaction.