Global Product Owner- Customer Service at Intuitive, Peachtree Corners, GA

Global Product Owner- Customer Service at Intuitive in Peachtree Corners, GA. Full-time. Est. up to $200k. Apply with swipeandhired.

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position:
The Global Customer Service Product Owner maximizes the business value, adoption, usability, and performance of the technology platforms and processes that support global service operations.
Serving as the conduit between global teams, operations, and IT, this role translates customer service business strategy and operational needs into a scalable roadmap for Salesforce Service Cloud (SF360), SAP S/4HANA, telephony platforms, AI-enabled solutions, and other Customer Service applications.
The Product Owner defines the product vision, manages and prioritizes the backlog, drives roadmap execution, and ensures solutions deliver measurable results in customer experience, operational efficiency, compliance, data integrity, and revenue enablement.
The Product Owner collaborates with Customer Service, Planning, Logistics, Finance, Quality, Compliance, Post Market Surveillance, and IT to set priorities, guide solution design, resolve tradeoffs, and align technology investments with strategic business goals.
This role manages the full lifecycle of supported products, from strategy and roadmap development through backlog prioritization, release planning, adoption, change management, operational support, and continuous improvement.
Note: This is a business product ownership position, not an IT delivery role.
Roles and Responsibilities:
Product Strategy and Roadmap

Process Transformation and Innovation

Backlog and Prioritization

Delivery and Solution Governance

Stakeholder Leadership and Communication

Performance and Continuous Improvement

Customer and User Experience

Skill/Job Requirements
Minimum requirements in order to adequately perform the responsibilities of this position are as follows:

Experience and Skills
Professional Experience

Product and Delivery Leadership

Business Process Expertise

Technology Experience

Analytics and Performance Management

Communication and Stakeholder Management

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Mandatory Notices
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.
Accommodation & Accessibility Notice:
Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at [email protected].
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.