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Global Security Operations Center (GSOC) Operator at Allied Universal, Racine, WI

Global Security Operations Center (GSOC) Operator at Allied Universal in Racine, WI. $21.5 an hour. Apply with swipeandhired.

Global Security Operations Center (GSOC) Operator

Job Locations

US-WI-Racine

Category (Portal Searching)

Security Officer Level

Workdays Available

Friday, Monday, Saturday, Sunday, Thursday, Tuesday, Wednesday

Shifts Available

Afternoon, Evening, Morning, Overnight

Business Unit

AUS

Overview

Company Overview:
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Pay Rate: $21.50 / Hour paid WEEKLY with benefits including medical, dental, vision, 401k, and life insurance
Minimum 2 plus years of Security experience Or prior Law Enforcement or Military experience required
Must be comfortable using computers or tablets
Allied Universal is the world's largest private security company with over 800,000 employees! Allied Universal offers unmatched career growth opportunities in the security industry

Allied Universal® is hiring a Global Security Operations Center (GSOC) Operator. The GSOC Operator is responsible for using security best practices to identify, analyze, and support all events and incidents that impact or potentially could impact Open Text operations, facilities, and employees. The GSOC Operator is responsible for monitoring multiple security network systems to coordinate responses to all safety and security incidents. In addition to monitoring security systems, the GSOC Operator is required to properly provide timely and accurate reports/information to Security Management of all life safety events, and guide and assist business clients during emergency and non-emergency events.

RESPONSIBILITIES:

Primary Responsibilities:
Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spaces
Access Management: Operators manage day to day access to all company facilities, ensuring compliance with customer, auditorial, and company policy
CCTV System: Operators manage the companies CCTV system and process video footage request
Provide access management to all company facilities
Conduct alarm monitoring for Open Text facilities
Manage all video footage requests in accordance with company policy
Manage all access report requests in accordance with company policy
Notify the appropriate personnel in an emergency
Notify, direct, and assist emergency personnel in the event of an emergency
Liaison between clients, other departments, and company leadership during an emergency
Directing visitors to the appropriate areas
Monitor and control removal of company and personal property
Report all building utility/ service issues as observed and instructed to facilities
Manage the day-to-day requirements for the Companies Anti-tailgating program
Evaluate and recommend improved procedural safety/security protocols or processes
Display exceptional customer service and communication skills
Respond to incidents and critical situations in a calm, problem solving manner
Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site
Work flexible schedules, including some nights

QUALIFICATIONS:

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Work experience must include of the following:

Demonstrated analytic and critical thinking skills and ability to expertly prepare reports
Ability to use logic and reasoning to reach conclusions and approaches to problems
Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
Possession of highly proficient computer skills including Microsoft Office applications
Ability to communicate effectively with IT and Security Systems professionals
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Flexibility to work various shifts and willingness to assist the team when needed
Ability to adapt to a dynamic environment and work under pressure

Comfortable in an environment where there is an expectation for constant learning
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
Problem solving skills
Compile, sort, and interpret data
Identify critical issues quickly and accurately
Encourage effective teamwork
Mediate conflict with tact, diplomacy
Handle crisis situations at the client site, calmly and efficiently

PREFERRED QUALIFICATIONS:

College degree, or actively enrolled in college, with a focus on Criminal Justice or other protective service-related field of study

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Seven holidays annually paid at time and a half, if worked
40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1740467