Group Build Specialist at Hyatt Hotels, US-WI-Milwaukee

Group Build Specialist at Hyatt Hotels in US-WI-Milwaukee. Contract. Est. up to $80k. Apply with swipeandhired.

ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.

Grow your career as a Group Build Specialist within ALG Vacations.
The Group Build Specialist is focused on providing support to the Groups Sales and Service Teams and plays a key role in helping to provide exceptional customer service across all ALG Brands. The Group Operation Build Team is responsible for accurately executing group dashboards, group add-ons, troubleshooting systems and investigating rate discrepancies. The Specialist will work closely and align with their team lead and manager to seek out system efficiencies and possibilities for enhancement.

About ALG Vacations
It all begins when our client’s book with ALG Vacations. As North America’s leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.
ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands

• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®

• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®

• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world’s leading and fastest-growing hospitality brands, without ever losing focus on people and care.
To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/

Our Values
At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.
Experimentation • Empathy • Inclusion • Integrity • Respect • Well- Being

We’re proud to offer exceptional corporate benefits which include:
Travel Perks and Benefits for both ALG Vacations and Hyatt
Medical, Dental and Vision Insurance
Basic Life Insurance
Short- & Long-Term Disability
Paid Parental Leave
Corporate Wellness Program
Travel Discounts & Deals
Paid Time Off & Holidays
401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

Essential Functions:
· ​​ Building and Testing of Group Dashboards, which includes testing contracted group inventory in the system, testing price components for contracted groups, testing net rates, retail rates, and mark ups.
· Ensuring new groups are documented correctly for tracking within Salesforce
· Responding to inquiries with excellence and aiming for same day communication to customers and colleagues
· Pro-actively collaborate with leaders and team members to ensure dashboards and service requests are completed within 24-42hrs.
· Completing dashboard maintenance by updating group inventory and pricing as necessary and cancelling inventory in a timely manner once communicated by sales and service teams
· Troubleshooting pricing discrepancies and booking errors
· Attending training sessions to build or maintain product knowledge and be flexible in supporting different projects
· Consistently look for ways to further streamline or improve processes