Help Desk - Intermediate Support Web at Careers Decisionpointcorp, Scott Air Force Base, IL

Help Desk - Intermediate Support Web at Careers Decisionpointcorp in Scott Air Force Base, IL. Full-time. Est. up to $60k. Apply with swipeandhired.

DecisionPoint seeks a Help Desk - Intermediate Support Web specialist to provide customer support for SDDC web, SharePoint, and collaboration users under the GITSS program. This position bridges service desk operations and web support, assisting users with access, content, collaboration tools, web portal issues, and trouble ticket resolution.
The role requires strong customer service, technical troubleshooting, and experience supporting web or SharePoint users in a secure DoD environment.
This position is located at HQ SDDC, Scott Air Force Base, Illinois.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

The Help Desk - Intermediate Support Web Specialist will:

• Provide customer support for SDDC web portals, SharePoint sites, collaboration tools, and related web-based applications.

• Receive, log, track, update, route, and close web support tickets in the Government-provided ticketing system.

• Assist users with site access, permissions, navigation, content issues, forms, workflows, and collaboration features.

• Provide initial troubleshooting for web portal, SharePoint, and browser-related issues.

• Coordinate escalations with senior web developers, system administrators, database administrators, cybersecurity staff, and Government leads.

• Maintain knowledge base entries, SOPs, and troubleshooting guides for recurring web support issues.

• Support user training, communications, and adoption of SDDC web/collaboration tools.

• Assist with testing, deployment, and validation of web changes or fixes.

• Support documentation needed for cybersecurity, access control, and operational continuity.

• Provide courteous, mission-focused support to SDDC users.

Qualifications

Clearance Requirement:

• Must hold an active Secret clearance.

• Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access.

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