Help Desk Support Service Specialist - Intermediate at Careers Decisionpointcorp, Southport, NC

Help Desk Support Service Specialist - Intermediate at Careers Decisionpointcorp in Southport, NC. Full-time. Est. up to $80k. Apply with swipeandhired.

DecisionPoint seeks a Help Desk Support Service Specialist - Intermediate to provide onsite customer support at SDDC installation, brigade, battalion, or detachment-level locations under the GITSS program. This position supports local and remote users with technical assistance, troubleshooting, ticket management, workstation support, voice/data communications support, multimedia support, and mission-critical IT support.
The role requires customer-facing IT support experience, strong troubleshooting skills, and the ability to support distributed SDDC users in CONUS or OCONUS environments.
This position is onsite at the assigned SDDC location.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

The Intermediate Help Desk Support Service Specialist will:

• Provide onsite customer support for SDDC local and remote users.

• Troubleshoot, diagnose, and resolve workstation, laptop, peripheral, software, printer, MFP, multimedia, email, voice/data, and connectivity issues.

• Create, track, monitor, route, and close incidents and service requests in the Government-provided ticketing system.

• Support Government-owned PCs, laptops, hardware, software, and peripheral devices.

• Support WAN connectivity, internet connectivity, email, voice/data communications, cabling, and multimedia requirements.

• Provide workstation upgrades, new workstation setup, installations, replacements, and loaner laptop program support.

• Conduct or support STIG activities for new equipment prior to network connection.

• Support hardware/software inventory, Tenant Inclusion Plan updates, and property accountability activities.

• Provide after-hours on-call support for mission-critical incidents and outages when required.

• Coordinate with systems administrators, network administrators, cybersecurity personnel, Government leads, and remote support teams.

• Maintain knowledge base entries, SOPs, and issue-resolution documentation.

Qualifications

Clearance Requirement:

• Must hold an active Secret clearance.

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