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You set your target roles, salary floor and locations once. swipeandhired scores matching postings against your profile, drafts tailored application materials with AI, and either lets you swipe to apply, one tap at a time, or runs fully on autopilot. Every application is tracked in your dashboard.

Which ATS platforms does swipeandhired support?

All of them. swipeandhired applies on every applicant tracking system (ATS) employers use, including Workday, SmartRecruiters, Greenhouse, iCIMS, Lever, Ashby, Taleo, SuccessFactors, Oracle Cloud and Jobvite, and on a company's own careers page when it uses none of them. You can also bring any posting yourself by link or pasted text.

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Anytime, in one click from the billing portal in Settings. Your plan stays active until the end of the current billing period. No retention calls, no dark patterns.

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Insurance Verification Representative - Tennova MultiSpecialty Clinic - Alcoa at Community Health System, Knoxville, TN

Insurance Verification Representative - Tennova MultiSpecialty Clinic - Alcoa at Community Health System in Knoxville, TN. Est. up to $60k. Apply with swipeandhired.

Why Join Us?

Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
Work Hard. Recharge Often. – Generous PTO and extended illness benefits
Invest in Your Future – 401(k) with company match
Grow With Us – Career development, learning opportunities, and advancement pathways
We Invest in Your Success – Licensure and certification reimbursement for eligible roles
Student Loan Support – Assistance available for eligible roles
Your Wins Deserve Recognition – Employee rewards and recognition programs
A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.
8-Hour Shifts Available, No weekends, No holidays, No Call
Hours of Operation: Monday - Friday 8:00am - 5:00pm

Job Summary

The Insurance Verification Representative is responsible for accurately verifying patient insurance coverage, benefits, and eligibility to ensure proper reimbursement and prevent service delays. This role coordinates with physician offices, case management teams, and financial counseling to facilitate pre-certifications, authorizations, and patient financial obligations. The Insurance Verification Representative plays a key role in maintaining accurate patient account liability, minimizing denials, and improving revenue cycle efficiency.

Essential Functions

Verifies insurance benefits, eligibility, and pre-determination requirements for all scheduled patients, ensuring accuracy and completeness before services are rendered.
Coordinates with physician offices to obtain required pre-authorizations and pre-certifications, preventing reschedules or cancellations due to missing approvals.
Confirms patient coverage for procedures and treatments, documenting insurance details, policy limitations, and reimbursement expectations.
Initiates financial counseling for uninsured or underinsured patients, referring them to financial assistance programs or payment plan options.
Accurately documents and updates patient records, including pre-certification numbers, eligibility details, and authorization statuses.
Communicates effectively with patients and physician offices, providing clear information regarding insurance coverage, financial responsibilities, and payment expectations.
Ensures timely entry of pre-registration documents into the electronic health record (EHR) and forwards them to the appropriate department.
Maintains accurate department records, reports, and documentation, ensuring compliance with billing, regulatory, and facility policies.
Identifies and resolves insurance discrepancies, proactively addressing issues that could result in billing errors or claim denials.
Works collaboratively with case management, patient registration, and billing teams, ensuring seamless revenue cycle operations and optimized reimbursement.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Qualifications

0-2 years of experience in insurance verification, medical billing, or patient access in a healthcare setting required
2-4 years of insurance verification experience in an acute care hospital or physician practice group preferred
Experience with electronic health records (EHR), insurance portals, and revenue cycle workflows preferred

Knowledge, Skills and Abilities

Strong knowledge of insurance verification, pre-authorizations, and patient financial services.
Proficiency in healthcare insurance terminology, including co-pays, deductibles, out-of-pocket costs, and covered services.
Ability to interpret and apply insurance policies and payer guidelines to verify eligibility and benefits accurately.
Effective communication and customer service skills, ensuring professional interactions with patients, physician offices, and insurance providers.
Strong organizational and time-management skills, handling multiple verification requests efficiently.
Proficiency in electronic health record (EHR) systems, payer websites, and insurance portals for eligibility verification.
Understanding of HIPAA regulations and patient privacy requirements when handling sensitive financial and insurance information.

Licenses and Certifications

CHAA - Certified Healthcare Access Associate preferred