IT Operations & Incident Response Manager (Senior) at Careers Decisionpointcorp, Chicago, IL
IT Operations & Incident Response Manager (Senior) at Careers Decisionpointcorp in Chicago, IL. Full-time. Est. up to $160k. Apply with swipeandhired.
IT Operations & Incident Response Manager (Senior)
ID
2026-4165
Job Locations
US-IL-Chicago
Category
Information Technology
Type
Regular Full-Time
Overview
DecisionPoint seeks a Senior IT Operations & Incident Response Manager to coordinate daily operational monitoring, incident triage, outage recovery, and service-restoration activities for the USMEPCOM ENLIST program.
Working under the Systems / Network Administrator Lead / ORT Lead, this position will mobilize technical teams, coordinate approved recovery procedures, maintain detailed incident timelines, and ensure accurate status communications throughout active outages. The IT Operations & Incident Response Manager will integrate response activities with the Service Desk and applicable ITSM processes while supporting incident reporting, root-cause analysis, and corrective-action tracking.
The successful candidate will bring strong operational judgment, incident-coordination experience, and the ability to organize multiple technical teams during time-sensitive service disruptions.
This position is located in N. Chicago, Illinois, and requires on-site work five days per week. The role supports a 24/7/365 outage-response capability and may require availability outside normal business hours.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.
Duties & Responsibilities
The IT Operations & Incident Response Manager will:
- Coordinate daily monitoring of USMEPCOM networks, applications, systems, cloud services, and supporting infrastructure.
- Review operational alerts, outage notifications, service degradation reports, and end-user incident reports.
- Receive, log, validate, classify, prioritize, and triage outage notifications from monitoring tools, Service Desk personnel, technical teams, and end users.
- Work under the direction of the Systems / Network Administrator Lead / ORT Lead during outage-response and recovery activities.
- Mobilize the appropriate infrastructure, network, systems, application, database, cloud, storage, vendor, and Government support teams.
- Establish and maintain incident bridges, communications channels, ticket records, action trackers, and restoration timelines.
- Coordinate execution of approved diagnostic, mitigation, workaround, recovery, and service-restoration procedures.
- Track technical assignments, responsible teams, dependencies, actions, decisions, target times, and current restoration status.
- Maintain a complete incident timeline covering detection, notification, triage, escalation, diagnosis, mitigation, recovery, validation, and closure.
- Provide accurate status updates at intervals not exceeding one hour during active SEV 1 and SEV 2 outages.
- Prepare clear operational updates for the ORT Lead, Service Desk Branch Chief, Government stakeholders, and program leadership.
- Coordinate Service Desk messaging and ensure internal stakeholders receive consistent and approved outage communications.
- Respond promptly to Government requests for incident status, technical findings, recovery estimates, and supporting information.
- Escalate unresolved issues, resource constraints, vendor delays, technical dependencies, and restoration risks to the ORT Lead.
- Coordinate vendor, carrier, utility, cloud-provider, subcontractor, and third-party support engagement as directed. </spa