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Kitting Support Specialist at Owens & Minor, Richmond VA

Kitting Support Specialist at Owens & Minor in Richmond VA. Full-time. $75,000 to $85,000 a year. Apply with swipeandhired.

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch

140+ years serving healthcare

Over 14,000 teammates worldwide

Serving healthcare partners in 80 countries

Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland

40+ distribution centers

Portfolio of 300 propriety and branded product offerings

1,000 branded medical product suppliers

4,000 healthcare partners served

Benefits

Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.

Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.

Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.

Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.

Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

The Kitting Support Specialist is responsible for the ongoing success, performance, and customer satisfaction of Owens & Minor’s Custom Procedure Tray (CPT) and kitting programs within an assigned customer base. This role owns the day‑to‑day relationship with customers as it relates to CPT operations, clinical accuracy, inventory health, and continuous optimization.

The anticipated salary range for this position is $75,000-$85,000 yr/. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Reporting to the Director of Kitting Implementation & Customer Success, the Kitting Support Specialist role ensures existing customer's CPT programs are clinically sound, operationally efficient, and aligned with customer needs—supporting retention, expansion, and long‑term program growth through exceptional service and partnership.

The role works closely with CPT leadership, operations, quoting, and local sales teammates as needed, and requires comfort working directly with customers both virtually and in the OR/clinical environments.

Key Responsibilities
Customer Success & Relationship Management

Own and manage the day‑to‑day customer relationship for CPT and kitting programs within an assigned account base
Serve as the primary point of contact for CPT‑related questions, requests, issues, and updates
Ensure high levels of customer satisfaction through proactive communication, responsiveness, and follow‑through
Receive, manage, and resolve customer issues or complaints, escalating as appropriate

CPT Program Management & Optimization

Partner directly with customers to review, maintain, and update CPTs based on changing clinical, procedural, or operational requirements
Conduct ongoing reviews of CPT configurations to ensure accuracy, standardization, and alignment with clinical best practices
Identify opportunities to optimize componentry, improve efficiency, and support program profitability while maintaining clinical integrity
Manage and support approved product substitutions, including customer communication, documentation, and validation

Inventory & Operational Coordination

Work with internal operations, inventory, and planning teams to ensure availability and continuity of CPT inventory
Monitor usage trends and support customers during volume changes or usage spikes
Support continuous review of pricing accuracy, component alignment, and pack consistency

Cross‑Functional Collaboration

Act as a liaison between customers, CPT operations, quoting, customer success, and local sales teams
Collaborate with the CPT quoting team to support component reviews, pricing accuracy, and timely implementation of new CPTs
Support smooth conversions, updates, and implementations for new or revised CPTs
Provide clinical and operational insights that support broader CPT strategy and continuous improvement

Growth & Strategic Support

Support retention and growth of existing CPT business through program performance, customer satisfaction, and clinical partnership
Partner with local sales teammates as needed on CPT expansions, clinical reviews, and customer presentations
Support Owens & Minor strategies related to proprietary products and standardization initiatives within existing accounts

Qualifications
Required

Bachelor’s degree preferred or minimum of a medical certification (RN, Surgical Tech, or equivalent clinical background strongly preferred)
Minimum 2+ years of experience in healthcare, clinical support, customer success, supply chain, or related field
Comfort working in OR and clinical environments with nursing and surgical staff
Strong verbal and written communication skills
Ability to work independently while managing multiple accounts and priorities

Preferred

Knowledge of surgical procedures, CPTs, and surgical componentry
Experience with healthcare supply chain, kitting, or procedural inventory programs
Strong influencing and problem‑solving skills in a customer‑facing role
High level of technological fluency, including Microsoft Office (Excel, PowerPoint, Word) and virtual collaboration tools (Teams, Zoom)
Ability to synthesize data from multiple systems and reports to support customer discussions

Additional Information

May provide backup support for other Clinical Support Specialists as business needs require
Travel required based on customer and business needs

#LI-AW1

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.