Knowledge Base Manager at Careers Decisionpointcorp, Remote

Knowledge Base Manager at Careers Decisionpointcorp, remote. Full-time. Apply with swipeandhired.

DecisionPoint seeks a Knowledge Base Manager to lead documentation, content governance, and knowledge lifecycle management in support of a large federal and DoD-aligned mission environment. This role is responsible for creating, structuring, maintaining, and optimizing enterprise knowledge content including Standard Operating Procedures (SOPs), troubleshooting guides, service catalog entries, runbooks, and user support articles.
The Knowledge Base Manager ensures documentation accuracy, promotes content standardization, manages version controls, and drives continual improvement across all knowledge artifacts used by service desk, engineering, cybersecurity, and program stakeholders.
This position is fully remote.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

The Knowledge Base Manager will:

• Manage the full lifecycle of knowledge articles, including drafting, reviewing, publishing, and retiring content.

• Maintain and improve SOPs, runbooks, troubleshooting guides, service catalog items, and technical reference materials.

• Ensure content accuracy, clarity, consistency, and alignment with enterprise documentation standards.

• Partner with Tier 1, Tier 2, and Tier 3 teams to capture tribal knowledge and translate it into structured KB content.

• Coordinate with cybersecurity, engineering, and cloud teams to document updates, new features, and system changes.

• Implement taxonomy, tagging, metadata, and content governance controls for improved knowledge discoverability.

• Conduct periodic reviews of content to prevent staleness, inaccuracies, or procedural drift.

• Facilitate continuous improvement efforts for documentation workflows and content creation processes.

• Maintain version history, change records, and archival procedures for all documentation.

• Support compliance documentation needs, ensuring KB content aligns with federal and DoD quality expectations.

• Provide training to staff on how to submit, update, and utilize knowledge articles effectively.

• Manage formatting, layout, and readability standards for all technical content.

Qualifications

Clearance Requirement
Must hold an active Top Secret clearance, supported by a Tier 5 background investigation.

Education (Required)
Bachelor’s degree in Technical Writing, Information Technology, Communications, or <span style="margin: 0px; padd