How does swipeandhired work?

You set your target roles, salary floor and locations once. swipeandhired scores matching postings against your profile, drafts tailored application materials with AI, and either lets you swipe to apply, one tap at a time, or runs fully on autopilot. Every application is tracked in your dashboard.

Which ATS platforms does swipeandhired support?

All of them. swipeandhired applies on every applicant tracking system (ATS) employers use, including Workday, SmartRecruiters, Greenhouse, iCIMS, Lever, Ashby, Taleo, SuccessFactors, Oracle Cloud and Jobvite, and on a company's own careers page when it uses none of them. You can also bring any posting yourself by link or pasted text.

Can I cancel my subscription?

Anytime, in one click from the billing portal in Settings. Your plan stays active until the end of the current billing period. No retention calls, no dark patterns.

Is my data used for training AI models?

Our platform AI provider may use the content we send it, your profile and the job posting, to improve its models. We never sell your data. If you bring your own AI provider key, requests go directly to your provider under their terms.

Lead Airport Agent - Customer Service at Envoy Air Inc., Los Angeles, CA

Lead Airport Agent - Customer Service at Envoy Air Inc. in Los Angeles, CA. Full-time. $32.65 an hour. Apply with swipeandhired.

Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:

Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)

Pay rate - $32.65 / hr with $1.75 / hr lead premium

Responsibilities

How will you make an impact?
Responsibilities

Provide efficient, friendly service to all of our customers
Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers
Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times
Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
Conduct agent observations and associate activities
Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
Maintains supplies and inventory control logs
Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports
Assist management in the completion of administrative duties and to acts as a company representative when assigned
In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise
Responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day
Check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning
Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs
It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area
Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting

Qualifications

Who are we looking for?
Requirements

Minimum age: 18
High school diploma, GED, or international equivalent
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role
Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
Flexible to work additional hours with short notice when operationally necessary
Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
Must be customer focused, detail oriented, and interested in the airline industry
Must be comfortable working with computers and ability to learn new computer programs
Must be able to read, write, fluently speak, and understand the English language
Possess the legal right to work in the United States
Demonstrated ability to communicate verbally and in writing
Strong organizational, interpersonal, negotiation, and leadership skills preferred
Above average attendance preferred
Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
One year of customer service experience preferred
Prior training and/or curriculum development experience preferred
Experience using Word and Excel preferred

P lease note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled

Need help finding the right job?

We can recommend jobs specifically for you!

Click here to get started.