Lead Principal Incident Manager - Data Centers (on-site Nashville, TN) at Oracle, Nashville, TN

Lead Principal Incident Manager - Data Centers (on-site Nashville, TN) at Oracle in Nashville, TN. Full-time. Est. up to $160k. Apply with swipeandhired.

>> This position will be full-time on-site at Oracle's offices located in Nashville, TN. Relocation assistance may be available in accordance with Oracle’s relocation policies. Candidates should expect a minimum of 25% travel, with additional travel as business needs require.<< As a Lead Principal Incident Manager, you will lead the response to critical service-impacting events across Oracle Cloud Infrastructure (OCI) data center infrastructure. You will serve as a senior individual contributor and trusted operational leader, coordinating Site Operations, infrastructure engineering, network engineering, platform reliability, security, and vendor teams to restore service quickly, communicate clearly, and strengthen long-term operational resilience. Key Responsibilities Lead the response to critical incidents affecting OCI data center infrastructure, including compute, storage, network, platform, and facility-dependent services. Create and maintain clear incident timelines, decision logs, action plans, and stakeholder communications throughout the incident lifecycle. Provide concise, accurate updates to technical teams, operational leadership, and executive stakeholders during active incidents and recovery efforts. Partner with Site Operations, Infrastructure Engineering, Network Engineering, Reliability Engineering, Security Operations, and external vendors to align responses across multiple infrastructure layers. Lead post-incident reviews and root cause analysis for major or recurring events, ensuring corrective actions are specified, owned, and tracked to completion. Analyze incident data, operational trends, and recurring failure patterns to identify systemic reliability risks and prioritize improvement opportunities. Improve incident-management processes, escalation paths, response playbooks, and operating rhythms in collaboration with technical support and engineering teams. Develop and maintain operational runbooks, incident command standards, and communication templates that support disciplined, repeatable response. <p class="Paragraph SCXW231577465 BCX0" paraid="73771167" paraeid="{62b25c7b-7ae2-4919-aadd-d2bf372cd987}{62}" style="-webkit-tap-highlight-color: transpare