Medical Receptionist 1 - Fairfield County at Connecticut Children's, Westport, CT
Medical Receptionist 1 - Fairfield County at Connecticut Children's in Westport, CT. Est. up to $60k. Apply with swipeandhired.
Under direct supervision, performs varied medical reception and/or administrative support tasks or activities within a specified physician practice/office or clinical care center. Greet patients/visitors, check patients in and out for office appointments, answer phones and direct calls; schedule appointments; answer basic questions; and perform routine clerical, data entry/data retrieval, and/or filing ensuring all policies and procedures are observed. Duties require knowledge of physician office/clinical care center routines and a basic understanding of the organization, programs, procedures and terminology related to a physician office/clinical care center. Reports to an Office Manager.
- Following established protocol, greet & direct patients/parents, internal staff and external visitors.
- Check patients in and out for office appointments, following established protocol; ensure completion of appropriate paperwork, follow-up with patient/family to obtain missing information, obtain signatures and release forms (including verification of legal guardianship of adults accompanying patients); and, collect patient co-pays.
- Answer telephone and triage calls for the practice/department. Schedule appointments via telephone or in-person and makes calls to confirm appointments. May schedule/coordinate appointments with other areas of the hospital.
- Perform routine verification of insurance, and may obtain routine authorization/referrals from payors or providers.
- On a daily basis, perform specified clerical support functions according to policy and procedure: may batch and check patient encounter forms for accuracy; establish, maintain, pull and/or file patient charts, records and other files.
- Perform data entry to record routine patient demographic and insurance information into computer, following established procedures.
- Copy and/or duplicate materials as requested; may prepare and transmit facsimiles.
- Proofread all work for accuracy and neatness.
- May run various errands, as requested, for the unit/department.
- Perform various routine administrative support tasks requested by Physicians and Manager. Cross-trained in all front desk duties to provide cross-coverage as needed.
- Maintain professional expertise pertaining to the functions of the position by attending computer-training classes or continuing education programs, as deemed necessary by the Office Manager.
- Demonstrate effective communication and interpersonal skills and ability to interact effectively with all members of the health care team. Function as a member of the office team and ensure appropriate cross-coverage when necessary. Encourage team members to adhere to professional standards and to expand competencies.
- Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families.
- Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.
Special Considerations:
- Under CCSG, this role will entail planned flex time which includes flexing to other work locations including to the satellite locations and/or flexing schedules to include evenings as well as weekends.
Education and/or Experience Required:
- Required: High School Diploma, GED equivalent, or a higher level of education that would require the completion of high school.
- Experience required: Minimum of 6 months experience as a medical assistant/receptionist in a Physician Office, or equivalent.
- Experience with Microsoft Windows operating system, Beginner to Intermediate skills in Microsoft Word.
Experience Preferred:
- Preferred: EPIC or other EHR experience. Experience with scheduling and/or patient records or billing software such as IDX or SMS.