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Medication Management Pharmacy Technician Supervisor at Indiana University Health, Plainfield, IN

Medication Management Pharmacy Technician Supervisor at Indiana University Health in Plainfield, IN. Est. up to $60k. Apply with swipeandhired.

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.
Sound like a perfect match? Apply now - we can't wait to hear from you!
Why Join IU Health?
As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

401(K) retirement savings with employer match
Tuition reimbursement
Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
Employee Assistance Program – Counseling at no cost to you
Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Description:
The Pharmacy Technician Supervisor for Medical Management is responsible for leading a team of pharmacy technicians supporting prior authorization (PA) workflows. This role ensures efficient, compliant, and timely processing of medication authorization requests while driving operational excellence, team development, and high-quality service for patients, providers, and payers.
Hours are Monday - Friday 8:30am - 5pm and will be a hybrid position once team member is fully trained.
Key Responsibilities
Team Leadership & Operations

Supervise, coach, and support pharmacy technicians handling prior authorization requests
Monitor daily workflows, productivity, and accuracy to ensure service level targets are met
Provide real-time problem-solving support for escalations and complex cases
Assist with staffing plans, scheduling, and workload distribution

Prior Authorization Oversight

Ensure accurate and timely submission and follow-up of prior authorizations
Oversee documentation, payer communication, and compliance with regulatory requirements
Identify and resolve barriers impacting authorization turnaround times
Partner with pharmacists and providers to optimize approval outcomes

Performance & Quality Management

Track and report on key performance metrics (turnaround time, approval rates, productivity, quality)
Conduct audits and implement continuous quality improvement initiatives
Ensure adherence to IU Health policies, SOPs, and payer guidelines

Training & Development

Onboard and train new pharmacy technicians on PA processes and systems
Provide ongoing coaching, feedback, and performance evaluations
Support professional development and skill-building initiatives

Collaboration & Communication

Serve as a liaison between pharmacy, providers, payers, and internal stakeholders
Communicate process updates, regulatory changes, and system enhancements
Partner with leadership to drive workflow improvements and system alignment

Qualifications
Required

Requires previous supervisory/leadership experience
Requires the absence of criminal history related to the ability to work with drugs
Requires strong mathematical calculation skills
Requires Pharmacy Technician experience and active Indiana Pharmacy Technician License
Requires knowledge of pharmacy and hospital computer systems and computer-assisted devices
Requires strong written and verbal communication skills
Requires strong customer service skills
Requires full proficiency typing and using Microsoft Office applications
High School Diploma or GED required
Associate degree or equivalent experience preferred
Requires Pharmacy Technician National Certification
Active Indiana Pharmacy Technician license (or eligible upon hire)
National certification (CPhT) required

Preferred

Experience in medical management, prior authorizations, or specialty pharmacy
Familiarity with payer requirements, formularies, and utilization management
Experience with EMR systems (e.g., Epic) and pharmacy/PA platforms

Key Skills

Strong leadership and team-building abilities
Excellent organizational and problem-solving skills
High attention to detail and commitment to accuracy
Effective communication and stakeholder management
Ability to work in a fast-paced, high-volume environment

Work Environment

Primarily onsite at the IU Health ISC in Plainfield, IN
Office-based setting supporting system-wide prior authorization operations

Why Join IU Health

Opportunity to lead a critical function impacting patient access to medications
Collaborative, mission-driven healthcare environment
Emphasis on professional growth and system-wide innovation