Mortgage Resolutions Spec II at Old National Bank, Evansville, IN

Mortgage Resolutions Spec II at Old National Bank in Evansville, IN. Full-time. $17 an hour. Apply with swipeandhired.

Category/Function Information Technology Position Type Regular Full-Time Requisition ID 2026-20374 Workplace Type On Site Overview Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities The Mortgage Contact Center Representative serves as the first point of contact for borrowers calling Old National Bank regarding mortgage servicing needs. This role provides exceptional customer service by handling inbound and outbound customer interactions, resolving routine and complex mortgage inquiries, educating borrowers on mortgage products and services, and ensuring timely issue resolution. The Representative works closely with internal partners to deliver accurate information, create positive customer experiences, and support the overall performance of the Mortgage Contact Center. Salary Range The salary range for this position is $17.00/Hr. - $27.50/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. Key Accountabilities: Customer Service & Call Handling Manage inbound and outbound customer interactions related to mortgage servicing inquiries. Provide prompt, accurate, and professional service while maintaining a positive customer experience. Assist borrowers with questions regarding escrow accounts, payment transactions, adjustable-rate mortgage (ARM) changes, payoff requests, account maintenance, and other servicing matters. Demonstrate active listening skills to identify customer needs and provide effective solutions. Escalate complex issues to appropriate departments when necessary and ensure proper follow-up. Support customers with online banking access and mortgage account management within servicing platforms. Phone Performance & Service Delivery Meet established contact center productivity, quality, and service level expectations. Effectively manage call volumes while maintaining quality standards and customer satisfaction. Accurately document customer interactions and account activity in servicing systems. Utilize available resources and knowledge tools to provide accurate and compliant information. Support departmental goals related to service levels, response times, and customer satisfaction metrics. Collaboration <span data-ccp-props='{"201341983":0, "335559740":240}' style="margin: 0px; padding: 0px; font-size: 12pt; font-family: 'Times New Roman', 'Times New Roman_