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Mortgage Servicing Manager, Sr at Old National Bank, Evansville, IN

Mortgage Servicing Manager, Sr at Old National Bank in Evansville, IN. Full-time. $83,300 to $168,400 a year. Apply with swipeandhired.

Category/Function

Retail Banking Center

Position Type

Regular Full-Time

Requisition ID

2026-21089

Workplace Type

On Site

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

The Mortgage Servicing Manager is a people leader accountable for the performance and results of multiple mortgage servicing teams, with primary responsibility for escrow, insurance, and special loans operations. The manager lead s supervisors /managers both onshore (Gold team) as well as offshore ( Blue team) translating departmental plans into short-term operating priorities, allocating resources, strengthening controls, developing talent, and resolving operational challenges across interconnected servicing processes.
The role ensures tax, hazard, flood, force-placed insurance, specialty loan maintenance, payment, payoff, boarding, and quality- assurance activities are completed accurately, timely, and in accordance with investor, regulatory, contractual, and bank requirements while delivering consistent customer and partner experience.

Salary Range
The salary range for this position is $83,300/yr - $168,400/yr plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.

Primary Responsibilities
Operational Leadership and Service Delivery

Lead teams responsible for daily escrow, insurance, and special loans operations, establishing priorities and clear ownership across related workflows.
Align employee and vendor capacity to service-level, quality, productivity, control, and exception-aging objectives; address backlogs, breakdowns, and single points of failure.
Oversee escalated customer, investor, financial-institution, and internal-partner issues; ensure timely resolution, root-cause analysis, and appropriate communication.
Use operating metrics, trend analysis, and risk indicators to identify emerging issues, make resource trade-offs, and provide concise recommendations to senior leadership.

Escrow and Insurance Servicing

Oversee tax, hazard, flood, private mortgage insurance, loss-claim, and force-placed insurance administration, including payments, maintenance, reconciliations, exceptions, and vendor activity.
Ensure escrow analyses, disbursements, refunds, shortages, surpluses, delinquency follow-up, and related borrower communications are accurate and timely.
Manage assigned tax and insurance vendors, including service levels, quality, contractual performance, costs, issue escalation, and corrective actions.

Special Loans and Specialty Servicing

Lead specialty loan boarding and maintenance, including review of newly boarded loans, manual boarding exceptions, system setup, purchase advice, service-transfer maintenance, and conversion-related changes.
Oversee specialty payment activity, including payment posting and reversals, funds-management exceptions, payoffs, unapplied-funds resolution, refunds, wires, ACH activity, and balancing controls.
Ensure accurate administration and quality review of adjustable-rate loans, construction rollovers and draws, recasts, secondary structures, purchased loans, and other non-standard servicing requirements assigned to the function.
Maintain effective controls for deceased-borrower requests, legal or documentation requests, credit reporting adjustments, one-time payments, and other complex account-maintenance activity within the team scope.
Partner with Mortgage Operations, Investor Reporting, Accounting, Treasury, Client Care, Technology, Compliance, Risk, and vendors to resolve cross-process exceptions and strengthen end-to-end ownership.

Risk, Compliance, Controls, and Resilience

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