Operations Manager - Front Desk %26 Housekeeping at Hyatt Hotels, US-NY-New York City
Operations Manager - Front Desk %26 Housekeeping at Hyatt Hotels in US-NY-New York City. $72,000 to $78,000 a year. Apply with swipeandhired.
At Andaz 5th Avenue, we create experiences that are locally inspired, personalized, and memorable. We are seeking a hands-on Operations Manager – Front Office & Housekeeping to lead daily Rooms operations and ensure a seamless guest experience from arrival through departure.
This role oversees Front Office and Housekeeping operations, with a focus on exceptional guest service, room readiness, cleanliness standards, associate development, and operational efficiency.
Key Responsibilities
- Lead daily Front Office and Housekeeping operations, ensuring consistent service and cleanliness standards.
- Oversee Front Desk, Concierge, Bell/Valet, Guest Services, and Housekeeping activities.
- Coordinate room inventory, arrivals, departures, priority rooms, and room readiness between Front Office and Housekeeping.
- Conduct guest room and hotel-area inspections to maintain cleanliness, presentation, safety, and brand standards.
- Respond to guest requests and concerns promptly and professionally, ensuring effective resolution and follow-up.
- Recruit, train, coach, and develop associates while promoting accountability, teamwork, and Hyatt service standards.
- Manage staffing and scheduling based on occupancy, business levels, and operational needs.
- Monitor labor, departmental expenses, supplies, and productivity while supporting established financial goals.
- Partner closely with Engineering and other hotel departments to resolve room-related issues and maintain operational efficiency.
- Ensure compliance with hotel policies, safety procedures, guest privacy, cash-handling requirements, and operational standards.
- Identify opportunities to improve guest satisfaction, associate engagement, productivity, and overall Rooms operations.
Salary - $72,000 - $78,000
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.