Operations Supervisor- Food %26 Beverage/Rooms at Hyatt Hotels, US-NC-Durham

Operations Supervisor- Food %26 Beverage/Rooms at Hyatt Hotels in US-NC-Durham. Est. up to $60k. Apply with swipeandhired.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Operations Supervisor- Food & Beverage/Rooms is responsible for overseeing and directing Banquets, Restaurants, In-Room Dining, Lounges, Stewarding, Housekeeping, Front desk and any other Operations department related areas operated by Hyatt.

Duties include:

• Responsible for supporting the leaders of the Food and Beverage and Rooms operations in the front and back of the house
• Implement and maintain F&B sales/marketing programs
• Direct and oversee development of employees
• Hire, train, empower, coach and counsel, performance
• Support operations of the payroll, reports, forecasts, inventory and budget for food and beverage operations
• Coordinate food and beverage and rooms operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and associate satisfaction
• Exercise quality control for both food and beverage and guest rooms
• Maintaining Hyatt standards of service and ensure their implementation
• Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Maintain communications with Corporate Staff
• Coach and counsel employees to reflect Hyatt service standards and procedures