Outpatient Navigator at Geisinger Behavioral Health Center Danville, Tucson, AZ
Outpatient Navigator at Geisinger Behavioral Health Center Danville in Tucson, AZ. Est. up to $60k. Apply with swipeandhired.
Job Locations
US-AZ-Tucson
Job Post Information*: Posted Date
40 minutes ago (11/11/2026 1:45 PM)
ID
2026-114831
# of Openings
1
Job Family
Direct Patient Care
Location: Name
Sonora Behavioral Health
Overview
PURPOSE STATEMENT:
The Outpatient Navigator supports continuity of care by guiding eligible patients transitioning from inpatient or residential behavioral health treatment into Partial Hospitalization (PHP), Intensive Outpatient Programming (IOP), or other community-based services. This role ensures timely, informed referrals; facilitates coordination among inpatient and outpatient departments; and provides education and support to patients and families regarding post-discharge services. With a deep understanding of levels of care, discharge workflows, and what differentiates Acadia’s outpatient programs, the Outpatient Navigator plays a vital role in increasing step-down engagement, reducing readmissions, and strengthening care transitions. The Outpatient Navigator may also help facilitate direct admissions to PHP/IOP programs.
Responsibilities
ESSENTIAL FUNCTIONS:
Patient Engagement and Referral Coordination
- Own the full step down process—from patient identification to program admission
- Meet every eligible in patient and review open direct admission inquiries to facilitate referrals to outpatient
- Educate patients and families on the value of continued care post-discharge and highlights of the hospital’s program (specialized tracks, support to address barriers to access such as transportation, etc.)
- M aintain multiple in-person check-ins during patient’s inpatient stay, including 1:1 discussions, facilitation of inpatient transitions /discharge groups, and participation in treatment team
- Support patients with outpatient orientation/program introduction, including completion of required admissions documentation and consent forms, and introductions to PHP/IOP leaders and therapists
Internal Team Collaboration and Communication
- Partner with other hospital departments to facilitate step-downs, including:
- Clinical services to confirm clinical appropriateness for outpatient and include outpatient in treatment plans
- Business o ffice (BO) for benefits verification and copay clarifications
- Utilization Review /Management (UM) to secure necessary authorizations. Support with ongoing UM, as needed, including, but not limited to pre-certifications, renewal authorizations, denial appeals, and tracking days remaining.
- Business development and marketing for support to convey outpatient value proposition and key messages for patient engagement
- Outpatient Services to ensure capacity, program compatibility, and mutual awareness of discharge dates
- Participate in daily flash meetings to review emerging step down candidates, rationale for discharges not stepped down, and report out on day one PHP/IOP attendance for prior day’s step-downs
Performance Monitoring and Continuous Improvement
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