Part Time Non- Licensed Service Representative (University of Cincinnati Students Only) at Western & Southern Financial Group, CINCINNATI, OH

Part Time Non- Licensed Service Representative (University of Cincinnati Students Only) at Western & Southern Financial Group in CINCINNATI, OH. Part-time. Est. up to $40k. Apply with swipeandhired.

Non- Licensed Service Representative (University of Cincinnati Students Only) Job Locations US-OH-CINCINNATI ID 2026-24573 Category Call Center & Customer Service Type Part Time Subsidiary Western & Southern Financial Group Overview The Part-Time Non-Licensed Service Consultant represents the Enterprise Engagement Center (EEC) and supports Gerber Life providing exceptional service to existing customers. Processes transactions and ensures customers' needs are met via inbound and outbound calls. Responsibilities What you will do: Responds to customer inquiries via inbound and outbound service telephone interactions to address a variety of customer inquiries which include, but are not limited to, processing payments, resolving billing issues, and policy change requests. Handles customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements. Acts as liaison between customers and internal departments. Required to utilize multiple administration systems to service clients. Performs other duties as assigned. Complies with all policies and standards. Qualifications High School Diploma High school diploma or GED; actively enrolled in their respective secondary education institution (Required) Must be a current University of Cincinnati (UC) student, residing in the Cincinnati area, and be available to work during summer and winter breaks to complete the required Life and Health Insurance licensing process. Ability to consistently work scheduled shifts of 15-29 hours per week Demonstrated flexibility and ability to easily shift based on business need as required Excellent verbal communication skills Keyboarding skills with attention to detail and high accuracy Ability to follow documented procedures and execute transactions according to steps identified with low need for assistance Ability to identify when documented procedures fail or produce unexpected results and escalate to supervisor accordingly. Proficient in outlook, word, excel, access database. Ability to obtain home state life & health insurance license (Required) High School Diploma or GED - (Required) Aptitude for customer service with the ability to discuss information in a customer-friendly manner. Preferred Process business transactions at conversational speed. Preferred Proven strong and accurate business English, verbal and written communication skills (grammar and spelling). Preferred Proven excellent listening skills. Preferred Proven ability to multitask in multiple systems. Preferred Demonstrated strong service acumen. Preferred Excellent PC, data entry & word processing software skills. Preferred Life and Health Insurance License in home state Able to obtain life & health insurance license after consistent service performance over a period of time. within 1-1/2 Yrs - (Required) Work Setting/Position Demands: Occasional after-hours work needed Routine and/or extended after hours work needed Travel Requirements: 0% travel Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.