Patient Advocate- Onsite Part-Time at Sutherland, Peoria, IL

Patient Advocate- Onsite Part-Time at Sutherland in Peoria, IL. Full-time. Est. up to $80k. Apply with swipeandhired.

Sutherland Healthcare Solutions is a leading provider of consulting, business process outsourcing (BPO), information technology outsourcing (ITO), and analytics solutions to the entire healthcare ecosystem; providers, payers, state/federal, and accountable care organizations (ACOs). We have 3,500 dedicated healthcare employees in 10+ global sites delivering customized and scalable BPO solutions that improve the overall quality of our clients’ healthcare services.

This is a part time position and will work onsite at two hospitals in Peoria and Pekin, IL.

It will be about 20-25 hrs per week

• The Patient Advocate screens patients for Medicaid and other State or Federal assistance programs, determines eligibility, and assists with applications, documentation, and required follow-up.
• Screen patients through bedside visits, phone interviews, or field visits to determine eligibility.
• Educate and assist patients with Medicaid and other assistance applications.
• Gather required documents and complete eligibility verification.
• Coordinate with physicians, case managers, social workers, hospital staff, and government agencies.
• Provide excellent customer service and maintain professional relationships.
• Document patient interactions, update account statuses, and complete weekly reports.
• Follow Sutherland/client policies, quality standards, and Medicaid/HIX guidelines.
• Travel to local government offices as needed.
• Maintain a professional appearance and keep required certifications current.

• Bachelor’s degree preferred or equivalent work experience.
• Knowledge of Medicaid eligibility and Health Insurance Exchange; Certified Application Counselor a plus.
• Reliable transportation and ability to travel locally as needed (no overnight travel).
• Ability to work independently and make sound decisions.
• Strong communication, interpersonal, and relationship-building skills.
• Excellent organizational, time management, and multitasking abilities.
• Basic computer proficiency and ability to maintain required system knowledge and certifications.
• Bilingual (Spanish) preferred but not required.

This is a part time position and will work onsite at two hospitals in Peoria and Pekin, IL. It will be about 20-25 hrs per week

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