Patient Relations Manager at Stamford Health, Stamford, CT

Patient Relations Manager at Stamford Health in Stamford, CT. Est. up to $160k. Apply with swipeandhired.

The Manager, Patient Relations & Language Services is a working manager responsible for leading the daily operations, strategic execution, and continuous improvement of Stamford Health's Patient Relations and Language Assistance Services programs.

Reporting to the Director of Patient Experience & Planetree, this role provides operational leadership while remaining actively engaged in patient experience, and the investigation and resolution of patient concerns, grievances and service recovery opportunities.

The Manager serves as a key resource for ensuring patients' rights are protected and upheld in accordance with applicable regulatory requirements, including Centers for Medicare & Medicaid (CMS), the Connecticut Department of Public Health, & the Joint Commission. In addition, this role oversees regulatory preparedness related to patient complaint/ grievances, ensures compliance with language access regulations including Section 1557 (ACA).