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Process Excellence Manager at Midland Credit Management, an Encore Capital Group Company, Troy, MI

Process Excellence Manager at Midland Credit Management, an Encore Capital Group Company in Troy, MI. Full-time. Est. up to $100k. Apply with swipeandhired.

Applicants must have current authorization to work in the United States on a full-time basis.

Job Description

The Process Excellence Manager is responsible for supporting the overall channel’s operations. This position includes tracking process exceptions, identifying process and system improvements and driving toward system fixes. This role may also assist in managing partner training and documenting channel procedures.

Are you a problem solver looking to get your foot in the door at a global organization?

Midland Credit Management is looking for a Process Specialist to join the organization to assist internal and external clients in managing daily operations. If you are naturally curious, this could be the role for you!

Responsibilities include:

About the Job

Support team/department needs to process account level actions as needed
Create and maintain regular tracking and reporting on adherence to daily

processes and / or financial performance

Collaborate with LCOE teams and operations to identify, communicate and

resolve gaps in current policies, procedures and processes

Challenge existing processes in order to increase efficiency and decrease cost
Be a partner across the organization to ensure that current processes and

procedures are implemented as defined

Identify shortfalls in process/system and manage the implementation of

solutions for improvements

Act as Workstream Leader in various projects
Become an expert on processes and projects with moderate levels of

complexity

Experience

Required: 1-3 years experience in a project or process management role or

equivalent education and experience.

Preferred: 1 - 3 years experience in a project or process management role in a

Financial Services or Compliance related field

PC/Technical Skills

Required: Strong proficiency in MS Office (Particularly Excel & PowerPoint)
Required: Ability to understand moderate level process mapping/logic
Preferred: System query skills

Other Skills

Effective time management skills and ability to manage and maintain multiple

projects/processes simultaneously

Experience in project or process management
Strong Collaboration, Problem solving, Critical Thinking and Relationship

Management Skills

Strong written and verbal communication
Familiarity with legal processes and/or the desire to learn and understand

legal processes

Ability to handle variations in work type and workload
Big Picture thinking
Ability to work with people across all levels and areas of expertise
A 'Can Do', positive demeanor and professional teammate spirit

If you are wondering why you should work for us, here is something to help you decide:

Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.

Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us
Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [email protected].