Program Director- Commercial Governance and Performance Management, Executive Director at JPMorgan Chase, Plano, TX
Program Director- Commercial Governance and Performance Management, Executive Director at JPMorgan Chase in Plano, TX. Est. up to $100k. Apply with swipeandhired.
Join a global team shaping how amenity services are governed and improved at scale. You’ll help us build a consistent, data-led way to measure performance, strengthen commercial discipline, and turn insights into actions that improve outcomes for our regions, partners, and customers.
Job Summary
As a Program Director, Commercial Governance & Performance Management – Global Amenity Services in Global Amenity Services, you will lead a globally consistent operating model for commercial governance and performance management. You will build and run the centralized performance “decision engine, ” aligning metrics, roadmaps, and financial frameworks to create transparency and accountability across regions, vendors, and functional partners. You’ll partner closely with Finance & Business Management (F&BM), Sourcing, Program Management Office, Product and Technology, regional and functional leaders, and Risk and Controls to drive measurable outcomes with a trusted fact base.
Job Responsibilities
- Own and embed a globally consistent KPI and performance governance model, including shared definitions and a disciplined operating cadence.
- Translate strategy and functional priorities into measurable frameworks that connect service outcomes, delivery roadmaps, and economics.
- Establish and govern “golden metrics” and “golden data, ” setting standards for definitions, quality, and measurement integrity across regions and vendors.
- Build cost-to-serve transparency and use insights to inform investment decisions, remediation actions, and service improvements with functional leaders.
- Lead pricing governance across amenity services, balancing global principles with local market needs and vendor economics, supported by consistent controls.
- Strengthen vendor performance governance using standardized KPIs, unit economics, and measurable service standards to support supplier decisions.
- Deliver clear performance narratives, benchmarks, and driver-based insights to enable quarterly business reviews, corrective actions, and trade-off decisions.
- Create structured mechanisms for functional leaders to raise exceptions, quantify impacts, document rationale, and drive timely decisions through defined forums.
- Produce monthly performance packs and anomaly insights that highlight trends, issues, and actions with clear owners.
- Enable centralized, data-driven decisions for new launches and ongoing offerings through consistent measurement and governance.
- Define the performance data roadmap and dashboard strategy in partnership with Product and Technology to support scalable accountability.
Required Qualifications, Capabilities, and Skills
- 10+ years of demonstrated leadership in commercial governance, including establishing standards, decision thresholds, and performance management routines.
- Proven experience leading enterprise-scale operating model transformation across multiple regions, vendors, and cross-functional partners.
- Strong commercial and financial acumen, including pricing strategy, cost-to-serve, unit economics, forecasting, and profit-and-loss management.
- Ability to translate complex performance and cost insights into clear, executive-ready narratives and decision recommendations.
- Demonstrated ability to influence senior stakeholders and drive decisions in a complex, matrixed environment.
- Experience defining reporting and data requirements and translating business needs into scalable measurement and dashboards.
- Bachelor’s degree required.
Preferred Qualifications, Capabilities, and Skills
- MBA or equivalent advanced degree.
- Experience building centralized performance management “decision engines” or comparable governance structures.
- Familiarity with vendor management practices, benchmarking approaches, and corrective action governance.
- Experience partnering with Risk and Controls to embed measurement controls and escalation paths.
- Track record developing teams and strengthening capability across analytics, governance, and commercial disciplines.