Quality Manager at Cherokee Federal, Lees Summit, MO

Quality Manager at Cherokee Federal in Lees Summit, MO. Contract. Est. up to $160k. Apply with swipeandhired.

The Quality Manager is responsible for leading and overseeing all quality assurance and quality control activities in support of USCIS operations at the National Records Center (NRC) or the Harrisonburg File Storage Facility (HBG FSF). This role provides on-site leadership for quality auditors and tutors, ensures compliance with Government regulations, policies, and internal procedures, and supports continuous process improvement across all task areas. The Quality Manager monitors performance metrics, identifies risks and trends, and implements corrective actions to maintain service quality and contractual compliance.