Race and Sportsbook Supervisor at Caesars Entertainment, Columbus, NE
Race and Sportsbook Supervisor at Caesars Entertainment in Columbus, NE. Est. up to $60k. Apply with swipeandhired.
The Sportsbook Supervisor oversees and leads the day-to-day operations of the Sportsbook, ensuring exceptional guest service, operational excellence, and regulatory compliance. This role is responsible for supporting the Sportsbook Manager/Director in developing and coaching team members, delivering industry-leading customer service, maintaining compliance with all gaming regulations, and ensuring adherence to cash handling procedures, internal controls, and standard operating procedures. The Sportsbook Supervisor serves as a hands-on leader, fostering a positive team environment while driving operational efficiency, accuracy, and a best-in-class guest experience.
- Provide exceptional guest service by creating a welcoming and professional environment.
- Assist guests with wagering transactions, promotions, and sportsbook products.
- Resolve guest concerns, disputes, and transaction discrepancies promptly and professionally.
- Promote company programs, special events, and sportsbook offerings.
- Supervise daily Race & Sportsbook operations, ensuring compliance with company policies and gaming regulations.
- Monitor betting activity and wagering transactions for accuracy and integrity.
- Verify payouts and authorize transactions within established limits.
- Ensure proper opening, closing, balancing, and reconciliation procedures are completed.
- Monitor sportsbook technology, kiosks, displays, and wagering systems; coordinate service support when necessary.
- Direct, coach, and support Race & Sportsbook Writers and other department team members.
- Assist with training new employees and ongoing development of current staff.
- Monitor employee performance and provide feedback to improve productivity and guest service.
- Ensure team members maintain compliance with company service standards and regulatory requirements.
- Assist with scheduling and managing labor resources based on business demand.
- Maintain accurate records, reports, and documentation related to wagering activities.
- Ensure adherence to all federal, state, tribal, and gaming commission regulations.
- Monitor for suspicious wagering activity and report concerns according to established procedures.
- Maintain integrity of cash handling and internal control procedures.
- Assist with audits, investigations, and regulatory inspections as needed.
- Must be 19 years of age or older
- Proficient in English verbal and written
- 1 or more years of experience in gaming and or sportsbook related roles preferred.
- Ability to oversee operations during a variety of hours, days weekends, and holidays.
- Must be confident in one’s ability to assess situations and make informed decisions
- Good interpersonal communication skills
- Ability to manage relationships
- Strong problem-solving skills
- Ability to manage a diverse range of activities and effectively prioritize responsibilities
- Post-Secondary education preferred or relative working experience.
- Excellent working knowledge of both front and back of house operations as it relates to sportsbooks and/or casino environments.
- Proven ability to understand the customer and advocate for player interest.
ADDITIONAL REQUIREMENTS
- Ability to push and pull up to 50 pounds
- Ability to lift and carry objects up to 30 pounds
- Ability to bend, stoop, twist, reach, and kneel repetitively
- Must be able to work from a standing position and/or walking motion for extended period
- Ability to maintain regular, predictable attendance according to schedule.
- Fast paced environment, multiple tasks to be handled under time constraint.
- Must be able to work with the public in a professional manner at all times.
- Must be able to respect confidentiality to both guests and company as sensitive information will be given and received.
- Must be able to obtain and maintain a Nebraska Gaming License