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Residential Field Sales Supervisor at WOW! Internet, Cable & Phone, Pinellas Park, FL

Residential Field Sales Supervisor at WOW! Internet, Cable & Phone in Pinellas Park, FL. Full-time. Est. up to $60k. Apply with swipeandhired.

The Supervisor, Residential Field Sales will Supervise, train and inspire Residential Field Sales Representatives and 3rd party contractor teams to achieve quota while ensuring the company’s quality and customer service standards are maintained. This role is highly field-focused, spending time working directly alongside the sales team to drive performance, ensure compliance, and foster a high-achieving, customer-first culture.
Essential Duties and Responsibilities

Include but are not limited to the following:

Meet or exceed company established turf management, prospect, closing standards, product sell-in mix and sales quota standards
Assist in the interview/hiring process, coaching, counseling and ongoing performance review process for residential sales, administering discipline consistent with company standards and procedures
Train and monitor sales team on proper sales presentation with new products, pricing and packaging changes, discounts, marketing and other program changes as required
Spend 80% of time in the field actively supporting, training, and monitoring the sales team
Ensure quality of sales with a keen focus on retention and churn management
Perform daily one-on-one field training, participating, observing, and monitoring residential sales team to meet or exceed daily, weekly, and monthly targets
Develop alignment with Field Ops local leadership teams
Summarize and report current customer sales trends, field conditions, and resource issues
Issue company-approved nodes and review production and disposition
Prepare daily, weekly, and monthly productivity and performance status reports
Review daily installs, reschedules, and cancels of sales team to monitor quality assurance processes and quality compliance
Meet and exceed EdgeOut Field Sales targets as assigned through the sales and marketing EdgeOut cross-functional team
Lead and coordinate EdgeOut sales activities with the cross functional collaboration with marketing, MDU, construction, and operations teams
Facilitate resolution of customer escalations from sales team with appropriate cross functional team
Maintain company policies and standards concerning the sales order process
Maintain accurate time off records in accordance with company procedures
Other duties as assigned

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Required Education and Experience

Bachelor’s degree (B.S.) from four-year College or university and 3 years of related experience or equivalent combination of education and experience.
3 years of sales leadership experience with a proven track record of achieving results to goals.
3 years’ experience selling product to consumers through a Field Sales channel required
Experience with Microsoft Office, Spotio and ICOMS.

Skills and Abilities to be Successful in this Role

Experience working with 3rd party contractors preferred
Maintain professional appearance and appropriate behavior; promote positive attitude and good employee morale at all times
Developing and delivering field sales training experience preferred
Demonstrated experience coaching and providing feedback to improve sales performance
Door-to-door selling of our full line of our services to serviceable residential homes and communities
Must possess excellent communication skills (both verbal and written) with proven ability to communicate effectively with all levels of employees and leadership
Ability to work beyond normal business hours including evenings, weekends and holidays as necessary

Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to talk and hear
Required to use hands to type, handle objects and paperwork
Required to use close vision and be able to focus
Ability to work beyond normal business hours including evenings up to 9 pm, weekends and holidays as necessary
Must be able to work in inclement weather
While performing the duties of this job the employee is required to have and maintain a valid driver’s license and driving record that meets the standards of our insurance company
Occasionally lift up to 50 lbs., e.g. boxes of sales and marketing materials, display objects, etc.
Travel to different markets required as needed

WOW! is an Equal Opportunity Employer - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/Gender Expression/National Origin/Disability/Protected Veterans

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran