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Retail Sales Associate / Customer Service at Elements Massage, Santa Clarita, CA

Retail Sales Associate / Customer Service at Elements Massage in Santa Clarita, CA. Est. up to $40k. Apply with swipeandhired.

Requisition Post Information*: Posted Date

2 months ago (9/14/2026 12:27 PM)

Requisition ID

2026-30775

# of Openings

Category (Portal Searching)

Customer Service/Sales

Benefit Eligibility

401K, Dental, Free Services, Medical, Paid CEs, Paid Time Off, Referral Bonus, Retail Discounts, Vision

Overview

Wellness Membership Advisor – Sales & Customer Experience
Make a Real Impact in Wellness & Customer Experience
Are you outgoing, motivated by goals, and passionate about creating exceptional customer experiences? Do you love connecting with people and helping them find solutions that genuinely improve their lives?
If so, we'd love to meet you.
At Elements Massage – Santa Clarita, we're more than a wellness studio—we're a team dedicated to helping people feel their best while creating an environment where both our clients and employees feel welcomed, valued, and cared for.
We're looking for a confident, engaging, and motivated Wellness Membership Advisor who can turn conversations into connections, connections into relationships, and relationships into loyal, long-term clients.
✨ What You'll Do
As a Wellness Membership Advisor, you'll play an important role in both the client experience and the growth of our studio.
You'll:

Welcome clients and create a warm, professional first impression
Guide new clients through our proven sales process
Educate clients on the benefits of the Elements Wellness Program
Confidently ask for the sale and work toward individual and studio goals
Build genuine relationships that turn first-time guests into loyal clients
Recommend services and retail products based on client needs
Manage appointment scheduling, client communication, and daily front desk responsibilities
Follow up with prospective and existing clients to encourage future visits
Turn client feedback—even challenging situations—into positive, memorable experiences
Work closely with our Massage Therapists and leadership team to create a seamless client experience

🎯 Who We're Looking For
We're looking for someone who brings energy, confidence, accountability, and a genuine desire to succeed.
You may be a great fit if you:

Are a natural communicator who connects easily with others and listens with intention
Enjoy sales and aren't afraid to confidently recommend a membership, service, or product
Are motivated by goals, incentives, and measurable results
Have a positive, solutions-oriented mindset
Can handle client concerns with professionalism, empathy, and care
Are comfortable making outbound calls and following up with clients
Can multitask and stay organized in a fast-paced environment
Enjoy being part of a collaborative, team-oriented workplace
Are dependable, coachable, and open to feedback
Have a genuine passion for wellness and helping others feel their best

💰 Competitive Pay + Monthly Incentive Potential
Your hard work and results should be recognized.
Our success is built around the Elements Wellness Program, and we reward our team for helping grow our membership community.
In addition to competitive hourly pay, you'll have the opportunity to earn:

Commission on Wellness Program membership sales
$500+ in potential monthly incentives
Retail sales opportunities
Employee discounts on massage therapy services
Opportunities for professional growth and advancement

The more you contribute to the studio's success, the more opportunity you have to increase your earnings.

Responsibilities

Responsibilities & Duties
As a Wellness Membership Advisor, you'll play an important role in creating an exceptional client experience while contributing to the growth and success of the studio.

Create an exceptional, welcoming experience for every client, every visit
Educate clients on the benefits and value of the Elements Wellness Program, our simple and hassle-free membership
Confidently follow our proven sales process to convert first-time guests into loyal Wellness Program members
Serve as both the first and last impression of the studio by delivering warm, professional hospitality in person and over the phone
Build genuine relationships with new and existing clients to encourage retention, referrals, and future visits
Manage appointment scheduling, client communication, paperwork, and payment processing accurately and efficiently
Follow up with prospective and existing clients to support membership and studio growth
Confidently address client questions or concerns with professionalism, empathy, and a solutions-focused approach
Collaborate closely with Managers and Service Providers to maintain a positive, supportive, and team-driven environment
Contribute to individual and studio sales goals while keeping the client experience at the heart of every interaction

Qualifications

Qualifications
We're looking for someone who is people-focused, sales-driven, dependable, and excited to grow in a wellness-focused environment.

Previous experience in retail sales, customer service, hospitality, or another client-facing role preferred
Demonstrated ability to meet or exceed sales goals in a performance-driven environment
Strong communication and interpersonal skills with the ability to quickly build trust and genuine rapport
Comfortable discussing services, pricing, memberships, and promotions—and confidently asking for the sale
Goal-oriented and motivated by achieving individual and team results
Excellent organizational skills with strong attention to detail
Ability to multitask, prioritize, and remain composed in a fast-paced environment
Professional, dependable, and positive with a solutions-focused mindset
Coachable and receptive to feedback, training, and continued development
Comfortable making outbound calls and following up with prospective and existing clients
Basic computer skills and confidence learning scheduling, booking, and POS systems
Ability to collaborate effectively with Managers, Massage Therapists, Estheticians, and fellow team members
Flexible availability, including evenings, weekends, and holidays as needed
A genuine passion for wellness, customer service, and helping others feel their best

Sales experience is a plus, but we're equally interested in candidates with the right personality, drive, and willingness to learn.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those
of ETM. Elements Massage® + design are registered trademarks owned by ETM.

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