Rooms Controller - Front Office (Full Time) at CoralTree Hospitality, Fort Lauderdale, FL
Rooms Controller - Front Office (Full Time) at CoralTree Hospitality in Fort Lauderdale, FL. Full-time. Est. up to $160k. Apply with swipeandhired.
Rooms Controller - Front Office (Full Time)
Job Locations
US-FL-Fort Lauderdale
ID
2026-14170
Category
Guest Services
Position Type
Regular Full-Time
Overview
South Florida’s beacon of hospitality, Pier Sixty-Six Resort has returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to an extraordinary luxury resort featuring 325 guest rooms, suites, and villas, alongside an exclusive collection of Private Residences, world-class dining, a luxurious spa, and curated guest experiences. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room and most importantly a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic and polished hospitality enthusiasts eager for growth and stardom to join our team, and enjoy highly competitive wages, comprehensive benefits and a culture that honors and respects you.
We are currently seeking a detail-oriented, strategic, and service-driven Rooms Controller to join our Front Office team.
The Rooms Controller is responsible for managing room inventory, coordinating room assignments, and ensuring room readiness to support seamless guest arrivals and overall operational efficiency. This role works closely with Front Office, Housekeeping,
Engineering, and Reservations to maintain accurate room status, optimize inventory, and uphold Forbes and standards. The Rooms Controller plays a critical role in creating an operational bridge between Front Desk, Housekeeping, Engineering, Guest Experience and Group and Events team.
Responsibilities
- Maintain complete knowledge of and comply with all resort and departmental policies, service procedures, and Forbes Travel Guide standards.
- Ensure accurate and strategic room blocking and assignment based on guest preferences, VIP status, operational priorities, and inventory availability.
- Review daily arrivals, departures, stayovers, and group movements to ensure proper room allocation and readiness.
- Review group resume’s in detail and ensure all special requests accommodated.
- Review and Assign Group Specific VIP’ and also special requests are actioned. Review reservations notes in advance to highlight special guests requests. (Crib, Microwave, Extra pillows Etc.) Ensur alice tickets are placed in advance, to ensure all requests are completed prior to guests arrival.
- Balance room inventory daily to prevent oversell situations and optimize room utilization.
- Monitor room availability status and ensure accurate real-time updates in the Property Management System.
- Coordinate closely with Housekeeping to:
o Prioritize room cleaning and inspections for arrivals based on arrival times of guests.
o Track room readiness and expedite early arrivals
o Resolve room status discrepancies
o Ensure timely release of clean and inspected rooms
o Review and Reassign queue room
- Work collaboratively with Engineering to:
o Monitor out-of-order and out-of-service rooms
o Follow up on maintenance issues impacting room availability
o Ensure rooms are returned to inventory promptly
- Ensure all VIP rooms are pre-blocked, inspected, and aligned with guest preferences and special requests.
o Ensure all rooms are ready by 2 pm of the arrival date.
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