Senior Consultant, Project Program Management at Dell Technologies

Senior Consultant, Project Program Management at Dell Technologies. Est. up to $160k. Apply with swipeandhired.

Digital self-serve is central to how customers get support today, and expectations keep rising as conversational and agentic AI reshape every channel. This role owns the strategic direction of CSG’s self-serve portfolio – spanning product, voice, web and portal channels – setting the CSG Annual Operating Plan and driving Services Modernization, while directing the Consultant-level program managers executing across each channel. Join us as a Senior Consultant on our Project/Program Management team to do the best work of your career and make a profound social impact in Round Rock, Texas. What you’ll achieve: As a Senior Consultant, you will set the strategic direction for CSG’s self-serve portfolio, own the CSG Annual Operating Plan and Services Modernization agenda, and direct the program managers driving execution across the product, voice/phone, web and portal channels. Join us to do the best work of your career and make a profound social impact as a Senior Consultant on our Project Program Management team. You will: Own the CSG Annual Operating Plan, setting priorities, investment cases and success metrics for the self-serve portfolio across product, voice/phone, web and portal channels. Drive Services Modernization strategy, including MOD 2.0 execution, aligning engineering, product and support leadership around a shared roadmap. Direct and coordinate the work of the Consultant-level program managers aligned to product, voice/phone, web and portal, ensuring their roadmaps ladder up to a single cross-channel strategy. Define the enterprise measurement framework for self-serve performance and hold channel teams accountable for utilization and containment targets. Partner with Digital Support and CSG leadership, for global strategic oversight of self-serve investments and outcomes. Build and present executive-ready strategy, roadmap and business-case materials to senior leadership and cross-functional stakeholders. </span