How does swipeandhired work?

You set your target roles, salary floor and locations once. swipeandhired scores matching postings against your profile, drafts tailored application materials with AI, and either lets you swipe to apply, one tap at a time, or runs fully on autopilot. Every application is tracked in your dashboard.

Which ATS platforms does swipeandhired support?

All of them. swipeandhired applies on every applicant tracking system (ATS) employers use, including Workday, SmartRecruiters, Greenhouse, iCIMS, Lever, Ashby, Taleo, SuccessFactors, Oracle Cloud and Jobvite, and on a company's own careers page when it uses none of them. You can also bring any posting yourself by link or pasted text.

Can I cancel my subscription?

Anytime, in one click from the billing portal in Settings. Your plan stays active until the end of the current billing period. No retention calls, no dark patterns.

Is my data used for training AI models?

Our platform AI provider may use the content we send it, your profile and the job posting, to improve its models. We never sell your data. If you bring your own AI provider key, requests go directly to your provider under their terms.

Senior Customer Success Manager at PowerSchool Group LLC, Remote

Senior Customer Success Manager at PowerSchool Group LLC, remote. Est. up to $40k. Apply with swipeandhired.

At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.
Team Overview
Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.

Responsibilities

Description
The Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction, retention, and growth.

Your day-to-day job will consist of:

Cultivate and nurture strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool

Collaborate with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions

Develop and implement tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success

Conduct regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement.

Work closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers.

Proactively lead discussions with internal stakeholders to mitigate risk and improve the overall health of the customer relationship.

Act as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services.

Strategize on renewals working closely with the rest of the Account Team

Effectively forecast customer health and risk of attrition.

Collaborate with sales teams to ensure growth attainment and increased footprint

Qualifications

Minimum Qualifications

Minimum of 5+ years of relevant work experience.
Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
Additional experience may be substitute for an advanced degree.
Strong negotiation and interpersonal skills
Must thrive in a fast-paced, ever-changing environment
Articulate communication skills with the ability to drive a phone conversation
Ability to effectively prioritize and escalate customer issues as required
Proficient in Office 365
Strong attention to detail and time management
Strong oral and written communication skills
Strong customer service, presentation, and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Able to be successful with ambiguity and solving the client issues, working across functional lines to advocate and solve issues for the clien

Preferrence

Prior Salesforce or LIghtning, CRM, and Gainsight experience
Proven ability to manage multiple customer relationships, priorities, and commitments simultaneously.
Strong presentation, facilitation, and executive communication skills, including leading customer-facing meetings.
Demonstrated ability to identify risk, solve complex customer issues, and drive action through resolution.
Ability and willingness to travel regularly for onsite customer meetings, strategic engagements, and relationship building

Compensation & Benefits

Compensation & Benefits
Along with our highly market competitive base compensation, PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)

Flexible Spending Accounts and Health Savings Accounts

Short-Term Disability and Long-Term Disability

Comprehensive 401(k) plan

Generous Parental Leave

Unrestricted paid time off (known as Discretionary Time Off - DTO)

Wellness Program, including ClassPass & Employee Assistance Program

Tuition Reimbursement

Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

EEO Commitment

EEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [email protected].

Connect With Us!

Not ready to apply? Connect with us for general consideration.